SOURCE: LiveLOOK

LiveLOOK

June 18, 2013 09:10 ET

LiveLOOK Launches V4 Co-Browse Solution With New Features & Better Connectivity

MATAWAN, NJ--(Marketwired - Jun 18, 2013) -  LiveLOOK, developers of the most deployed co-browse solution across the globe, announced today the release of Version 4, a major upgrade to its industry-leading co-browse solution.

V4 Co-Browse includes the following upgrades and new features:

  • Eliminates reliance on Java for launch: a new approach utilizes alternative technologies to launch, ensuring that nearly every customer environment is compatible, despite the way various browsers handle Java over time.

  • Faster Customer Launch: our new launch process is up to 40% faster, enabling agents and customers to connect in a co-browsing session within seconds.

  • Improved Agent Experience: new tool-tips and visual representations of what the customer is seeing during the connection process allow agents to better help customers as a session starts up.

"With the issues surrounding Java earlier this year, our team made it a priority to eliminate reliance on Java in customer environments in order to launch a co-browse session," said Chris Czekaj, SVP of Sales & Marketing at LiveLOOK. "V4 Co-Browse connects faster and in more customer environments than ever before, and our customers appreciate that speed as well as the new agent-view features."

To learn more about LiveLOOK's V4 Co-Browse solution, visit https://www.livelook.com/ll_co_browsing.asp 

To learn more about our mobile-friendly Co-Browse PremiuM solution, visit https://www.livelook.com/ll_co_browse_premium.asp 

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About LiveLOOK
LiveLOOK is the industry leader for enterprise co-browsing and customer collaboration technologies. Deployed by over 20% of Fortune 100 companies today, LiveLOOK's innovative, patented approach to co-browsing helps companies transform customer engagement, improve satisfaction scores, increase first call resolution rates, reduce call handling time and more. For more information, visit www.LiveLOOK.com

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