SOURCE: LiveOps

LiveOps

March 09, 2011 08:00 ET

LiveOps and City of Newark Outline Partnership to Create Work Opportunities and Training for Citizens

Mayor Booker Announces Partnership During State of City Address

NEWARK, NJ--(Marketwire - March 9, 2011) - LiveOps and Newark Mayor Cory Booker announced a partnership to create innovative work opportunities for citizens in the greater Newark region. The announcement was made during the Mayor's annual State of the City address where he highlighted several local Newark residents, who have recently joined the LiveOps independent agent community. As a LiveOps independent agent, they have the opportunity to provide sales and customer service type work to a broad array of companies simply by using a phone and an Internet connection to the LiveOps contact center platform.

"Our goal in 2011 is to increase 21st century work opportunities for Newark's residents," said Mayor Booker. "I'm pleased that we are partnering with LiveOps, a virtual call center, which enables our residents to work from home and set their own schedules. In developing a partnership with Newark, LiveOps is showing that it believes that our city's workforce can get the job done."

Since 2000, LiveOps has been a leader in creating flexible, on-demand work opportunities with its innovative technology and services. The company was founded on the belief that by leveraging the Internet along with the latest telephony technologies, and tapping into a vast U.S.-based pool of qualified and highly motivated freelancers and independent business owners that transcends geographic constraints and access to work, LiveOps could create a better sales and service experience for their customers, and in the process, transform the way sales and service work is done. Today, the LiveOps community has grown to more than 20,000 U.S. independent business owners who handle sales and service work for more than 200 companies. Additionally, LiveOps has expanded beyond operating its own virtual contact center and now offers its award-winning technology directly to enterprise customers who desire an on-demand, secure and feature-rich solution to run their own contact center operations.

"We recognize that people need options when the traditional model of work has failed, and we've been leading the way in creating the technologies and key partnerships to get people back to work," said Maynard Webb, LiveOps chairman and CEO. "Newark is just the beginning. We want to partner with cities and states across the U.S. that get what we're doing, and understand the value of the LiveOps model: to create better and more flexible work opportunities, foster continued innovation and better performance in our business operations and, last but not least, reduce the negative impact activities such as commuting to a job can have on families and our environment."

"Thanks to technology from companies like LiveOps, there are so many ways people can get access to great work opportunities that allow them to use their trade or professional skills," said Sharon Smith, a LiveOps independent agent and Newark resident. "For the past three years I have been running two non-profit advocacy organizations, Parents Unified for Local School Education (PULSE) and Youth for Education, Advocacy and Reform (YEAR), while raising my five children. When I heard about LiveOps I felt it was a great opportunity to expand my independent business, create a supplemental income, connect with a community of independent professionals like myself and get the flexibility and control over when, how much and what I work on that I prize."

In partnership with LiveOps, the City of Newark has already begun a training and education program to help prepare its 280,000 residents for new work-from-home opportunities. The second phase of this partnership will focus on expanding its training services to focus on skills that will help residents pursue opportunities with contact center companies like LiveOps and perhaps opening its own, facility based contact center utilizing LiveOps' technology platform.

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About LiveOps
LiveOps is transforming sales and service work. The company offers innovative solutions aimed at solving technology and workforce needs for today's businesses. The LiveOps Contact Center Cloud Platform is the award-winning technology platform that enables companies to enhance their consumer experience while achieving measurable operational efficiencies. Based on this same cloud-based platform, LiveOps offers Workforce Cloud, the largest marketplace for call center workers, uniting more than 20,000 independent agents with companies in a wide range of industries including financial services, health, insurance, retail, marketing and media. The company has created an environment where work and talent are unconstrained by geographical boundaries, and the right people are engaged in the right work at the right time. The company has been recognized by business and government organizations for its technology, innovative business model and visionary leadership team. LiveOps is headquartered in Santa Clara, California.

About the City of Newark, New Jersey
Newark, commonly referred to as Brick City, is the third-oldest city in the United States and the largest in New Jersey, with a population of more than 280,000 people. Newark sits on one of the nation's largest transportation super-structures including an international airport, major rail connections, major highway intersections and the busiest seaport on the east coast.

With a new Administration as of July 2006, Newark continues to see signs of a strong revival. In population, it is one of the fastest growing cities in the northeast. Its six major colleges and universities are further expanding their presence. The production of affordable housing has doubled, businesses are returning and crime is going down. There is still much work to be done but Newark is on its way to achieving its mission: to set a national standard for urban transformation.