SOURCE: LiveOps

LiveOps

February 11, 2011 18:10 ET

LiveOps Commences Management Succession Plan

Maynard Webb to Lead Search for Next CEO

SANTA CLARA, CA--(Marketwire - February 11, 2011) - LiveOps announced today that it has commenced a search for its next CEO, part of a planned management succession as Maynard Webb intends to retire later this year. Webb, an eBay veteran, who has served as LiveOps CEO since 2006, will be involved in the search process and also remain CEO until his successor is named.

Other Board members on the search committee are Douglas Carlisle, Bill Trenchard and Kirk Bowman. The LiveOps Board has appointed executive search firm Heidrick & Struggles to manage the search process.

"LiveOps has enjoyed significant growth both in its customer base and in its technology during the five years I have had the privilege of running this company," said Webb. "The excitement and potential of LiveOps brought me out of retirement, and I promised my family that I'd only do this for five years before returning to retirement. I look forward to working with the Board to identify the candidate who will take this great company to its next stage of growth."

In a personal message to LiveOps employees, Webb said despite his decision, it was "business as usual at LiveOps," suggesting that the search for his replacement may take several months. Said Webb, "I am as bullish about LiveOps as I've ever been. I believe that we have two vibrant businesses on the cusp of big success... I'm also committing to you that I will continue to be a champion of the company both through the coming months and in the coming years of LiveOps' success."

During Webb's tenure as CEO, LiveOps has undergone significant expansion, and Webb has established himself as a key voice in the fast-growing trend of cloud computing, as well as the topic of the workforce of the future. Using the Cloud, LiveOps helps its customers leverage a distributed workforce, creating call- and contact-centers using crowdsourcing. LiveOps now has a community of approximately 20,000 independent contractor agents, up from the 9,000 when Webb joined LiveOps in 2006, who provide services in support of dozens of major, brand-name customers. Additionally, Maynard has played an instrumental role in expanding LiveOps business beyond the outsourcing services industry to be a leading cloud-based contact center technology provider for enterprise companies. Its award-winning technology platform, Contact Center Cloud, is used by financial services, healthcare and technology companies to achieve a better customer engagement experience.

"Maynard has been a valuable leader and a good friend," said LiveOps' advisor and Benchmark venture capitalist, Bill Gurley. "I recruited Maynard for this job, knowing I'd have to help recruit his replacement, and while I'm sorry to see him go, I'm thrilled about the next chapter of this company and the opportunities ahead and thank Maynard for everything he's done to lay such a solid foundation."

When Webb was named CEO of LiveOps, he embarked on a five-year-plan to institute new operational efficiencies, and to oversee the technological innovations that are at the core of the LiveOps platform today. He quickly applied the lessons he learned as President of eBay Technologies and the company's former Chief Operating Officer, to a fast-growing Cloud computing company. Today, LiveOps is the industry's leading company in driving real transformation in sales and service work.

During Webb's tenure, he not only focused on the company's technology, but its financial well-being. LiveOps has shown steady revenue growth and under his leadership, turned profitable.

"Maynard was the perfect executive at the perfect time for LiveOps in its history," said Steve Doumar, LiveOps co-founder and executive of customer engagement. "Knowing he'll be here to run things and helping with his replacement will mean a smooth transition and help us turn the page toward exciting chapters ahead."