SOURCE: LiveOps

LiveOps

December 07, 2010 07:55 ET

LiveOps Customers Discuss Their Success With Cloud Computing at Dreamforce 2010

Telephony and Call Routing of the "Service Cloud 2 Live @ Dreamforce" Call Center Powered by LiveOps Award-Winning Technology; Cloud Computing Leaders Converge at Dreamforce 2010

SAN FRANCISCO, CA--(Marketwire - December 7, 2010) - Dreamforce 2010 -- LiveOps (booth # 818) is proud to be a gold sponsor at the salesforce.com Dreamforce 2010 event. Joining the company will be a number of customers who will share their experiences of using LiveOps Contact Center Cloud in their own business operations to achieve better performance and efficiencies. In addition, for the second year, the LiveOps Contact Center Cloud solution is being used to power the telephony and call routing within the "Service Cloud 2 Live @ Dreamforce" Call Center, the official customer service command center for Dreamforce. The announcement was made today at Dreamforce 2010.

Hear Directly from Users and Well-Known Industry Analyst What "True" Cloud Means to Contact Center Operations

During a breakout session, Dreamforce attendees will learn how LiveOps customers have leveraged the leading cloud-based contact center solution to drive down their customer service costs and improve customer service. Executives from AAA Ohio, American Support, salesforce.com and West Marine will share their experiences operating highly efficient contact centers with LiveOps Contact Center Cloud. Award-winning author and analyst, Ian Jacobs, will moderate the session. Jacobs, who has recently published Ovum's "Hosted Contact Center Service Decision Matrix," will share his perspective on what cloud computing means for enterprise contact center operations. The session will take place on Wednesday, December 8, from 1:45p.m. to 2:45 p.m. (PST) in Moscone West, Room 2007.

Get a Sneak Peak into Today's Contact Center Operations with "Service Cloud 2 Live @ Dreamforce"

For the second year, Dreamforce attendees can check out a state-of-the-art customer service operation "in action" on the main exhibit floor. Agents will be responding to inquiries from exhibitors and attendees across many channels including Salesforce Chatter, social media, email and phone. LiveOps Contact Center Cloud was again selected for the telephony and call routing solution within "Service Cloud 2 Live @ Dreamforce."

LiveOps will be demonstrating how Service Cloud and Chatter integration with LiveOps can greatly improve a customer's routing experience in the LiveOps booth, #818.

Supporting Quotes

"LiveOps Contact Center Cloud and the Service Cloud have helped companies achieve amazing results only possible with a true cloud solution," said Paul Lang, SVP of product management and marketing for LiveOps. "Dreamforce is the quintessential place for companies to explore the power and flexibility that can be gained with cloud computing in their business operations. It is even better to have our customers join us to share their first-hand experience with using our technology."

"Cloud computing has been game changing for business and LiveOps is one of the few companies that offers a solution that can live up to the demands of the mission-critical operations of today's contact center," said Ian Jacobs, senior analyst at Ovum. "I am looking forward to moderating the panel discussion about the achievements our customers are seeing with LiveOps Contact Center Cloud in their own business operations."

Supporting Resources

About LiveOps, Inc.

LiveOps is a rapidly growing technology company offering two innovative solutions for enterprises: Contact Center in the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls. LiveOps On-Demand Contact Center Platform brings the value of cloud computing to the contact center by enabling enterprises to rapidly deploy an always-on and instantly scalable contact center infrastructure in a pay-per-use model that enables customers to achieve greater operational and cost efficiencies. LiveOps uses this same technology platform everyday to successfully run the largest virtual call center with over 20,000 independent agents. LiveOps provides enterprises with the on-demand call center platform and community of on-demand independent agents to quickly achieve better business results. In 2009, LiveOps introduced LiveWork; an on-demand work platform where companies can instantly outsource tasks using teams of experts on LiveWork, their own community of freelancers or business process outsourcers (BPOs). The company is headquartered in Santa Clara, California.

LiveOps is a registered trademark and LiveWork is a trademark of LiveOps, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.