SOURCE: LiveOps

LiveOps

March 17, 2011 12:00 ET

LiveOps Executives Featured Speakers at Contact Center Conference and Expo

SANTA CLARA, CA--(Marketwire - March 17, 2011) - LiveOps announced today that two executives will be featured presenters during the Contact Center Conference & Expo 2011 to be held in Nashville, Tennessee, March 21-24, 2011. To address this year's theme of "elevating the contact center profession and customer experience to center stage," Paul Lang, SVP of Product Management, and Tim Whipple, VP of LiveOps' Agent Community, will discuss many of the trends and issues companies are facing and the cloud technologies that are driving key advances in the industry.

Paul Lang's presentation, "Customer Service of the Future: Observe! Clouds Ahead," will explore the transformative technologies and best practices to streamline and improve the customer engagement experience. Based on his 20 years of management experience in contact centers and telecommunications, his interactive session will break down the trends that are changing the way companies can and will be interacting and servicing their consumers. He will dive into what considerations companies need to make in order to deliver the ultimate in customer service.

Tim Whipple's session is titled "Getting Closer to Your Customer with a Distributed Agent Community." As the executive responsible for the operations and success of LiveOps Workforce Cloud, which includes a distributed workforce of over 20,000 independent agents, he will share his experience managing a results-based and high performance contact center. Attendees will learn,

  • What are the technology platforms, best practices and organization models that enable a high performance contact center?
  • How to be prepared for the unplanned and unpredictable?
  • What value can companies gain from top work trends today -- crowdsourcing, work at home agents and results-based performance models?

Paul Lang's address will commence on Tuesday, March 22, at 11:15 a.m. CST, and Tim Whipple will present on Wednesday, March 23, at 10:15 a.m. CST at the Gaylord Opryland Resort, in Nashville. LiveOps will also host the welcome reception on Monday, March 21.

Contact Center Conference and Expo is a gathering of professionals dedicated to advancing the contact center profession and elevating the customer experience to center stage. This year's conference will offer high-quality sessions, networking events, intriguing keynotes and a comprehensive vendor hall to help participants develop effective contact center management and decision making practices.

For more information and the agenda for Contact Center Conference and Expo 2011, visit http://www.contactcenter2011.com/.

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About LiveOps

LiveOps is transforming sales and service work. The company offers innovative solutions aimed at solving technology and workforce needs for today's businesses. The LiveOps Contact Center Cloud Platform is the award-winning technology platform that enables companies to enhance their consumer experience while achieving measurable operational efficiencies. Based on this same cloud-based platform, LiveOps offers Workforce Cloud, the largest marketplace for call center workers, uniting more than 20,000 independent agents with companies in a wide range of industries including financial, health, insurance, retail, marketing and media. The company has created an environment where work and talent are unconstrained by geographical boundaries, and the right people are engaged in the right work at the right time. The company has been recognized by business and government organizations for its technology, innovative business model and visionary leadership team. LiveOps is headquartered in Santa Clara, California.