SOURCE: LiveOps

LiveOps

March 15, 2010 09:00 ET

LiveOps Named 2010 CRM Service "Rising Star" by CRM Magazine

Company's Cloud Computing Technology Is Game Changing for Contact Centers: Offering Greater Visibility and Control Than the Status Quo

SANTA CLARA, CA--(Marketwire - March 15, 2010) - LiveOps has been selected as a 2010 CRM Service "Rising Star" by CRM magazine, a property of CRM Media and the leading publication of the customer relationship management industry.

The LiveOps On-Demand Contact Center Platform is the one on-demand contact center solution that gives companies the technology to cost-effectively and flexibly manage the customer experience, allowing them to put resources where and when they are needed, thereby ensuring that they never miss a call. Using innovative Web architecture and Internet scalability, the LiveOps platform was designed from the ground up for mission-critical availability and proven, multi-layered security features. Today, a wide range of companies in the financial, insurance, healthcare, retail and marketing industries rely on LiveOps technology in their contact centers.

The Service Awards were chosen by CRM magazine's seasoned editorial staff, as well as top industry analysts. The 2010 class of Rising Stars was selected based on vendors' proven success in truly "shaking up" the contact center industry with strong initiatives such as bold mergers and acquisitions, innovative product launches, and strategic organizational restructuring.

The comprehensive list of 2010 CRM Service Award winners can be found in the March 2010 issue of CRM magazine, and online at www.destinationCRM.com.

Supporting Comments:

"LiveOps has demonstrated to editors of CRM magazine that the platform's 'always-on' cloud computing-based innovation has raised the bar on customer service within the contact center industry," said David Myron, CRM magazine editorial director. "We've awarded LiveOps with the Rising Star Award because of its recent innovation and industry leadership."

"We are honored to be recognized by CRM magazine as an innovative company with a cutting-edge technology platform," said Paul Lang, SVP of Marketing and Product Management. "Cloud computing has shown to be the fastest way to generate high value from enterprise applications. With LiveOps, our customers have the flexibility, visibility and control to dramatically improve their own agility and response to business requirements."

Supporting Resources:

--  To follow LiveOps updates in real time on Twitter, please visit
    http://twitter.com/liveops
--  To become a fan on Facebook, please visit
    http://www.facebook.com/pages/LiveOps/5694783889
--  Visit our YouTube channel at http://www.youtube.com/liveops2008
--  Subscribe to our RSS news feed at
    http://www.liveops.com/company/pressroom/news.xml

About CRM magazine

CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit us on the Web at http://www.destinationCRM.com, or on Twitter at @CRM (http://twitter.com/CRM) and @destinationCRM (http://twitter.com/destinationCRM). The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc.

About LiveOps, Inc.

LiveOps is a rapidly growing technology company offering two innovative solutions for enterprises: Contact Center in the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls. LiveOps On-Demand Contact Center Platform brings the value of cloud computing to the contact center by enabling enterprises to rapidly deploy an always-on and instantly scalable contact center infrastructure in a pay-per-use model that enables customers to achieve greater operational and cost efficiencies. LiveOps uses this same technology platform everyday to successfully run the largest virtual call center with over 20,000 independent agents. LiveOps provides enterprises with the on-demand call center platform and community of on-demand independent agents to quickly achieve better business results. The company is headquartered in Santa Clara, California.

LiveOps is a registered trademark and LiveWork is a trademark of LiveOps, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.