SOURCE: LiveOps

LiveOps

March 10, 2010 09:00 ET

LiveOps Receives Network Products Guide 2010 Product Innovation Award

Contact Center Technology and Service Company a Winner in the Software-as-a-Service & Cloud Computing Category

SANTA CLARA, CA--(Marketwire - March 10, 2010) -  LiveOps announced today that Network Products Guide, the industry's leading information technology research and advisory guide, has named the LiveOps On-Demand Contact Center Platform a winner of the 2010 Product Innovation Awards. This annually venerated award recognizes and honors vendors large and small, from all over the world, with innovative and ground-breaking products that are bringing essential and incremental changes and are setting the bar higher in all areas of information technology.

Leveraging the value of cloud computing, the LiveOps On-Demand Contact Center Platform enables enterprises to rapidly deploy an always-on and instantly scalable contact center infrastructure in a pay-per-use model. The LiveOps On-Demand Contact Center Platform is the one on-demand contact center solution that gives companies the technology to cost-effectively and flexibly manage the customer experience, allowing them to allocate resources where and when they are needed, thereby ensuring that the company never misses a call. Using innovative Web architecture and Internet scalability, the LiveOps platform was designed from the ground up for mission-critical availability and proven, multi-layered security features. Today, a wide range of companies in the financial, insurance, healthcare, retail and marketing industries rely on LiveOps technology in their contact centers. To read more about this innovative service, please visit www.networkproductsguide.com/innovations/

"Innovation is not just about new products alone," says Rake Narang, editor-in-chief at Network Products Guide. "To succeed, companies need to see innovation not as a one time errand, but as something that has to be continuously evolved and improved upon over and over again. This requires putting greater focus on customer needs and making innovation the center of a company's way of developing better solutions. The LiveOps On-Demand Contact Center Platform exemplifies the ideal of ongoing innovation. As a SaaS platform, LiveOps is able to continually rollout new functionality and services without the customer having to pay for costly upgrades or deal with downtime." 

"Network Products Guide's recognition of the LiveOps On-Demand Contact Center Platform further validates our service and commitment to the contact center industry," said Paul Lang, senior vice president of marketing and product management for LiveOps. "Innovation has always been at the core of our business, and we have entered into 2010 with a plan to continue this investment to help our customers gain more efficiency and value in their contact center operations."

About Network Products Guide Awards

As industry's leading technology research and advisory guide, Network Products Guide from Silicon Valley plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. You will discover a wealth of information and tools in this guide including the best products and services, roadmaps, industry directions, technology advancements and independent product evaluations that facilitate in making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit www.networkproductsguide.com.

About LiveOps

LiveOps is a rapidly growing technology company offering two innovative solutions for enterprises: Contact Center in the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls. LiveOps On-Demand Contact Center Platform brings the value of cloud computing to the contact center by enabling enterprises to rapidly deploy an always-on and instantly scalable contact center infrastructure in a pay-per-use model that enables customers to achieve greater operational and cost efficiencies. LiveOps uses this same technology platform everyday to successfully run the largest virtual call center with over 20,000 independent agents. LiveOps provides enterprises with the on-demand call center platform and community of on-demand independent agents to quickly achieve better business results. The company is headquartered in Santa Clara, California. To learn more, please visit http://liveops.com/.