SOURCE: Hastings Humans

Hastings Humans

June 26, 2014 12:15 ET

Local Business Wins National Excellence Award for 17th Year

AUSTIN, TX--(Marketwired - Jun 26, 2014) - Hastings Humans, an Austin homegrown family business, wins the Association Of TeleServices International (ATSI) Award of Excellence for the 17th year in a row. The exclusive honor is presented annually by the ATSI to providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Candidates are evaluated for a six-month period on criteria such as the caller experience, courtesy, response time, accuracy and overall service to their clients.

"The Award of Excellence is validation of the hard work and culture of quality that our staff puts into their jobs every day," says Owner Mark Hastings. "They treat each caller as if they are the first touchpoint for our clients' businesses."

"The continued recognition," Owner Mark Hastings said, "is a reflection on our internal emphasis on the quality of service we provide our clients with, so they have the peace of mind to go about their day. This is a crowded industry and as technologies become replacements for customer service, we strive hard at our company to maintain an awareness of the caller's experience. Our staff knows that a happy customer is a customer who feels they have a relationship with our clients' businesses through our employees. We won the ATSI honor because we not only provide customer service, but in doing so serve as client retention."

Another factor in ATSI's decision is based on actual call content. "Our primary measure of performance is in how competently and courteously the employees handle each call," said Hastings. "Top down, we emphasize the importance of customer satisfaction measured through call monitoring."

Of the approximately 2700 answering services in the United States, Hastings Humans -- previously Hastings Communications Services -- is among the few services that achieve the quality of service. "The bar gets higher every year as it should, which makes this win all the more satisfying," adds Hastings. "Small business owners understand how hard it is to win back a client they've lost in the past. Instead of seeing our team as a vendor, they consider us a partner who allows them to maximize their efforts, work harder, and expand their business."

Hastings Humans is a customer service provider headquartered in Austin, Texas. The family-owned business was founded in 1948 by Ann Hastings and is now led by her two sons, Mark and Scott Hastings. For more information, please visit www.HastingsHumans.com or call 1-888-HASTINGS.

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