SOURCE: TriActive, Inc.

TriActive, Inc.

September 01, 2009 08:00 ET

Los Angeles YMCA Saves Money and Time With TriActive

Savings Allow YMCA to Provide Greatly Needed Services to Community in Tough Economic Times

AUSTIN, TX--(Marketwire - September 1, 2009) - TriActive, Inc.®, a pioneer in SaaS for systems management, announced today that the YMCA of Metropolitan Los Angeles has seen dramatic reduction in IT costs by utilizing TriActive's award-winning desktop management suite.

The math is simple: the more money spent on running the institution, the less money available for the vital community support provided by the YMCA of Metropolitan Los Angeles, which provides health and wellness services, educational support and character-building programs for communities across the region.

Realizing the need to reduce costs and create efficiencies, the YMCA of Metro Los Angeles purchased TriActive's Desktop Management Suite™ (DMS). DMS is the comprehensive solution that encompasses the full spectrum of systems management solutions (Asset, License, Patch, Configuration, Help Desk, Knowledge Base, Community). This solution provides an easy-to-use, fully-integrated, common UI, and -- best of all -- is maintenance-free. Before subscribing to DMS and the Help desk tools, the YMCA of Metropolitan Los Angeles used a manual system to support more than 700 end users. Only one technician knew the details of each issue, and if that technician went out on another call, the information went with the technician.

"It was impossible for us to keep track of all the incoming calls and the information required to provide the appropriate support," said Cindy Lee, Application Development/Network Manager, YMCA of Metropolitan Los Angeles. "With the DMS solution, YMCA of Metropolitan Los Angeles now has a well organized, efficient Help Desk. All technicians have all asset and ticket history information right at their fingertips. Additionally, end users can view, update, and reopen tickets via the easy-to-use, Web-based Customer Service Center (CSC), which integrates communication between technicians and end users. This improved communication translates into cost savings for the IT department."

"TriActive customers typically see immediate IT management savings of 10 percent by using one of our SaaS solutions as all the hardware and maintenance costs just go away," said Ron Halversen, VP of marketing, TriActive. "We see an additional 15 to 30 percent cost savings when coupling this with our management solutions' abilities to reduce the man-hours required to perform routine IT functions and reduction of software spend due to comprehensive software usage tracking and savings analysis. In these tough economic times, companies need to utilize technology to reduce costs and create efficiencies in order to compete."

Finally, YMCA of Metropolitan Los Angeles now also has the ability to run reports on the performance of its Help Desk, something that was not possible with the older manual process. These reports are used to justify the need for additional staff or to demonstrate how the Help Desk has continued to improve service while maintaining cost, an attribute that is essential to this community support organization.

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About TriActive

TriActive, Inc.®, a pioneer of Systems Management On Demand™ and innovator of MSP 2.0, uses a SaaS (Software-as-a-Service) model to dramatically improve service levels while reducing complexity and total cost of ownership (TCO). TriActive offers a modular solution set that enables partners to deliver Managed Services On Demand™, forgoing expensive upfront investment and enabling the solution provider to focus on customer success. For more information about MSP 2.0 - Hosting your success™, visit TriActive is a registered trademark of TriActive, Inc. Systems Management On Demand™, Managed Services On Demand™, TriMSP™, and MSP 2.0 - Hosting Your Success™ are trademarks of TriActive, Inc.

About the YMCA of Metropolitan Los Angeles

Established in 1882, the YMCA of Metropolitan Los Angeles is the largest and oldest non-profit organization serving children and families in Los Angeles. Its mission is to put Judeo-Christian principles into practice through programs that build healthy spirit, mind and body for all. The Association's 24 branches, 77 school-based day-care centers and three wilderness camps provide health and wellness services, educational support and character-building activities for communities across an area that stretches 100 miles, from the Antelope Valley to San Pedro. Thanks to the YMCA LA's donors, policy-making volunteers and program volunteers, no one is turned away from the YMCA for inability to pay. On the Web at

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