November 15, 2010 06:00 ET

LOVEFiLM, Virgin Media, ING and British Gas Recognized for Superior Customer Care Using KANA's Service Experience Management Suite

Four KANA Clients Win a Place in Elite Customer Service League Table

BELFAST, NORTHERN IRELAND--(Marketwire - November 15, 2010) - KANA Software, Inc., the world leader in software solutions for Service Experience Management (SEM), congratulates the winners of Call Centre Magazine's Top 50 Customer Service Awards. Four of its customers, LOVEFiLM, Virgin Media, ING and British Gas, were recognized for their high standards for customer care across their organizations. LOVEFiLM also won the award for the best customer service in the Entertainment, Travel and Leisure sector. The announcement was made from KANA's new European headquarters in Belfast, Northern Ireland.

"We are delighted to see our customers recognized for their sincere commitment to customer service," commented Mark Duffell, CEO of KANA. "LOVEFiLM, Virgin Media, ING and British Gas have embraced KANA's technology to help them execute their ambitious and innovative strategies. We are honored to be a part of their success."

The National Customer Service Awards celebrate the effort and impact of excellent customer service on the customer and business. All award entrants are judged on their commitment to the high standards of customer care in their teams and organizations. For more information, go to

About KANA Software, Inc.
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. Service Experience Management uniquely unifies business process, case and knowledge management for customer service organizations. It leverages KANA's expertise in delivering consistent service across all communication channels, including email, chat, call centers, and Web self-service. KANA's Service Experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. KANA is backed by Accel-KKR, a technology-focused private equity investment firm. For more information, visit

NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.

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