SOURCE: Briggs & Riley

Briggs & Riley

February 12, 2013 13:45 ET

Luggage Disasters Impact 1,776,655 Bags in 2012

Wheels, Handles, Zippers Under Most Stress

HAUPPAUGE, NY--(Marketwire - Feb 12, 2013) - Briggs & Riley, the luggage industry leader, gives kudos to North American airlines for the slight improvement in baggage handling performance as cited in the DOT's latest annual report. Yet still, a significant number of travelers in 2012 were stuck with financial and often mid-trip physical and mechanical woes because they did not have luggage backed by an unconditional guarantee like Briggs & Riley's. Many of the over 1.7 million luggage victims were stuck in the endless list of other companies' loopholes standing in the way of repair and remedy -- Briggs & Riley alleviates some of this pain by offering the only lifetime performance guarantee in the luggage industry.

Briggs & Riley luggage is designed and built to last a lifetime -- but in case "life" happens, travelers can still keep their peace of mind knowing the company's unconditional warranty stands up to the 100% rule. Briggs & Riley's Simple as that® lifetime performance guarantee offers the industry's only unconditional warranty. No loopholes. No fine print. Since Briggs & Riley has the industry's most dependable and only lifetime performance guarantee, repairs are taken seriously and reviewed and studied. Here, see some highlights from Briggs & Riley's slide show on luggage damage that is oh-so-hard to explain:

What's most likely to be damaged on luggage:

  • 30% of repairs are for zippers and zipper sliders
  • 60% of repairs are for components: telescoping handles, wheels, feet, corner guards, zipper pulls
  • 10% of repairs are for fabric cuts, tears and holes

Airlines most likely to lose or damage luggage: (data source:

1. American Eagle Airlines
2. ExpressJet Airlines
3. Skywest Airlines
4. Mesa Airlines
5. United Airlines
6. Southwest Airlines
7. American Airlines
8. Alaska Airlines
9. Hawaiian Airlines
10. Frontier Airlines
11. US Airways
12. Delta Airlines
13. JetBlue Airways
14. Airtran Airways
15. Virgin America

What to look for in durable luggage:

  • Sturdy, self-repairing zippers
  • Recessed wheels
  • Reinforced corner guards
  • Robust telescoping handle
  • Ballistic nylon exterior

About Briggs & Riley Travelware

Briggs & Riley Travelware is known for innovation and design excellence. Having invented the first wheeled luggage and the outside handle system, Briggs & Riley takes credit for many firsts in the industry and consistently re-designs to meet every traveler's need. The introduction of newly engineered Baseline collection with CX compression/expansion technology has become the industry's largest breakthrough in travel gear engineering in decades. The company's wide variety of check-point friendly and high performance luggage and business cases remain light weight while keeping critical functions and features that frequent travelers rely on. The maximum durability and superb value of pieces come with Briggs & Riley's best-in-the-industry Simple as that® lifetime performance guarantee, a guarantee that even covers damage caused by an airline. Visit to view all of our collections and learn about our latest products and store locations. Follow us on Twitter and Facebook; http://twitter@briggsandriley, Briggs & Riley on Facebook for announcements on specials, promotions and new products.

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