SOURCE: Lunarpages

July 19, 2005 09:00 ET

Lunarpages Optimizes Customer Service by Creating Quality Assurance Department to Manage Special Requirement Cases

Quality Assurance Department Will Provide Expert Support to Expedite Solution for Complex Webhosting Problems

LA HABRA, CA -- (MARKET WIRE) -- July 19, 2005 -- As part of its ongoing commitment to provide optimal customer service, Lunarpages, a leading provider of Web hosting services and support, today announced the expansion of its Quality Assurance Department. Comprised of a dedicated team of specialized customer support and system administration experts, the Quality Assurance Department's aim is to expedite resolution of customer support issues as well as address the ever expanding technical needs of their Web hosting clients. The expansion of this department will allow Lunarpages to more quickly respond to the needs of the community and maintain its high level of customer satisfaction for Lunarpages' services.

"We have always believed in the value of understanding the needs of Web hosting customers and responding to those needs through advanced feature offers and quality customer support," said Lunarpages' Director of Operations, Kathleen Loper. "We feel that keeping an eye on upcoming technologies, building our systems and training our technicians have kept us ahead of the curve compared to other Web hosts."

Lunarpages is an award-winning Web hosting provider serving over 75,000 domains. The Quality Assurance Department assists customers who find themselves in the midst of complex problems, such as transferring large volumes of Website content or managing multiple Websites. The Quality Assurance Department also searches for new technical advancements in hosting and applies those advancements to their systems to enhance the customers' Web hosting capabilities.

The Quality Assurance Department reaches out to the Lunarpages community through email ticket requests, telephone support and Lunarforums, the company's online customer discussion board. In addition, these experts actively engage the Webmaster community through other public forums, blogs, technical news sites and trade shows to gain feedback about customer concerns regarding Web hosting in general.

Lunarpages, recognized for its quality customer service, provides 24-hour support to customers. Lunarpages provides complete technical support and an effortless transfer service, no matter how extensive or complicated the site might be. For more information about this trial, contact Lunarpages by calling 1-877-LUNARPAGES (586-2772).

About Lunarpages

Founded in 2000, Lunarpages is a leading provider of affordable, shared Web hosting services worldwide. The privately held company is recognized for its unparalleled customer service, reliability, and quality that helps meet the diverse needs of its more than 75,000 domains. Lunarpages also gives back to the community by offering free Web hosting for qualified schools. Lunarpages is headquartered in La Habra, CA and may be found online at www.lunarpages.com.

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