SOURCE: Gali Services/ISM

Gali Services/ISM

November 01, 2012 10:08 ET

MacDonald, Gali Team Up to Create ISM, the Next Generation Facility Maintenance Management Company

ISM Poised to Become One of the Largest U.S. Maintenance Management Companies; Offers Clients Cutting-Edge Service Management Technology

WASHINGTON, DC--(Marketwire - Nov 1, 2012) - Noted and successful entrepreneurs Chad MacDonald, of Building One Services, Nissco and Connected-Services Technology (CST), and Francisco Gali, Chairman & CEO of GSI - Gali Service Industries, Inc., have recently partnered to create Integrated Service Management (ISM), a brand new enterprise marrying the unique strengths, assets and shared long-term vision of two of the most respected leaders in the cleaning and facility maintenance management industry. This new partnership is described by both men as bringing together the best of both possible worlds. The ISM venture will allow both CEOs to expand and enhance their separate companies' services, while providing the ideal chance to take advantage of expanded local, regional and national opportunities.

ISM is structured as a true one-stop shop delivering every type of service needed by leading multi-site facilities managers -- all delivered with rock-solid reliability and a firm commitment to high-performance. ISM will have more than 3,000+ self-performing staff members, and 30,000+ "technology enabled-credentialed service partners," all managed in real-time through its Dulles, Virginia-based national operations center and strategically located field offices in principal cities throughout North America.

ISM delivers today's often-overwhelmed building owners, property managers and service providers/technicians, the superior technological tools and streamlined approach needed to confidently make wise operational outsourcing decisions, and to generate, receive and analyze accurate and timely information for better strategic asset and maintenance management performance. Currently, ISM provides full-service facility management in 50+ disciplines, including janitorial, general maintenance/handyman; HVAC/refrigeration; painting; plumbing and electrical; fire protection; locks/gates; pest control; lighting; and grounds maintenance to thousands of retail, commercial and multi-family properties.

"The crux of the ISM model is the CST technology," explains MacDonald, developer of the proprietary platform. "Having cutting-edge technology that allows for complete full-system seamless integration is what distinguishes us from others in the field. Connected Services Technology is a cloud-based enterprise asset, service management and procurement platform, specifically designed and built by facility maintenance experts and maintained and supported by internal and external industry professionals."

MacDonald, nationally known for his visionary approach, and proven track record for building numerous public and private companies in the emerging technology, supply chain and real estate services-facilities management industries, explains that the leading-edge CST platform offers an array of communication tools for real-time total facility monitoring and administration, enabling staff to respond quickly and accurately to maintenance, repair and operational service events across a portfolio of properties.

Gali, a 20-year veteran of the facility maintenance industry who founded GSI, one of Washington, DC's largest and respected facilities maintenance, janitorial and integrated service management companies, explained that in addition to the core cleaning services GSI provides -- and a result of this new collaboration -- he can immediately and confidently expand their maintenance management capabilities.

"As a result of the ISM partnership and access to the CST platform, GSI can now greatly advance our maintenance management capabilities to our clients on a national basis -- mainly office buildings, apartment complexes, sports arenas and entertainment facilities. Simply put, ISM is the essential ingredient our clients were seeking. Under this new banner, we can now offer not only the premium and specialized cleaning services our clients have come to expect, but a full menu of services -- everything from HVAC and plumbing to electrical and landscaping and grounds work," says Gali.

"Chad and I couldn't be more excited about the new partnership and our prospects," explains Gali. MacDonald also added that showcasing the new technology within ISM provides an opportunity to introduce their combined effort to even more customers in other real-estate verticals where they haven't yet concentrated.

To date, CST manages some 310,000,000 square feet of space; supports 22,450 facilities including commercial buildings, REITs, retail, restaurants, hospitality and multi-family housing; processes over 25,000 service requests per month; and dispatches more than 30,000 service partners across 50+ building service trades throughout North America. According to MacDonald, the CST technology integration also features a "two billion-plus leveraged supply ordering feature offering thousands of MRO products nationwide with guaranteed next-day delivery."

It's no wonder MacDonald and Gali have found their way to each other to form a mutually-advantageous partnership. Some would say both have cleaning fluid running through their veins -- or are cut from the same polishing cloth as it were. Both men while in their late teens in college, started small cleaning service businesses which grew into very large successful companies. And, if they have anything to say about it -- they'll be "cleaning up" again with the launch of ISM.

Contact Information

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