CARLSBAD, CA--(Marketwired - May 3, 2013) - MaintenanceNet, Inc., the leading provider of service annuity solutions, today announced its MaintenanceNet Service360® Auto Quote deployment at Ingram Micro (NYSE: IM) has earned distinction as a silver winner in the sales force effectiveness category of the Gartner & 1to1 Media CRM Excellence Awards. The award was presented to Ingram Micro, the world's largest wholesale technology distributor and a global leader in IT supply-chain, mobile device lifecycle services and logistics solutions, at the Gartner Customer 360 Summit in San Diego on May 1.
Through this high-profile awards program, 1to1 Media and Gartner jointly identify organizations that achieve exceptional results by taking a customer-centric approach to improving business performance. This year, an elite group of 12 winners spanning six categories was selected by a panel of judges including Gartner analysts, 1to1 Media editorial staff and business experts. Case studies detailing the winners, including Ingram Micro, will be featured on 1to1Media.com starting May 1 and in the May 6 issue of the 1to1 Magazine's Weekly Digest.
"The success of our channel partners is a top priority, and we're proud to have Gartner and 1to1 recognize the business value of Ingram Micro's Auto Quote initiative," says Peter Gambino, executive director, Advanced Technology Division and Cisco Business Unit, Ingram Micro U.S. "Thousands of Ingram Micro channel partners use our Auto Quote solution to automate and manage their renewal services with greater ease, efficiency and profit. It's a great service that makes it easy for our channel partners to make good money selling maintenance service contracts."
Generating more than a 135 percent increase in service renewal sales for Ingram Micro channel partners in 2012, MaintenanceNet's Service360 Auto Quote solution automates the time-consuming administrative tasks of creating and delivering service renewal quotes to customers. The service revenue automation system is designed to ensure that sales organizations can quickly close "low-dollar" service sales, thereby capturing up to 100 percent of the service revenue opportunity available to them. The solution offers unparalleled visibility into service renewal opportunities and nurtures the renewal cycle so that customers such as Ingram Micro can make use of highly qualified sales leads that its reseller partners can immediately take action on.
"It's a tremendous honor for MaintenanceNet to have our valued customer, Ingram Micro, receive this honor from Gartner and 1to1," says Kelly Crothers, vice president of marketing for MaintenanceNet. "Our Auto Quote solution achieved outstanding results for Ingram Micro, particularly in the area of partner enablement, and continues to provide a return on investment beyond compare in our industry."
"The 2013 winners showcase excellence in customer centricity. These 12 customer-focused leaders demonstrate how an enterprise commitment to making improvements to the customer experience and investing in the right technologies, processes, and people can lead to real financial gains," says Mila D'Antonio, editor-in-chief of 1to1 Media. "1to1 Media honors these companies for their leadership in support of, and innovations geared toward, advancing their organizations to becoming customer centric."
For more information on MaintenanceNet and its complete line of product and service annuity solutions, visit www.maintenancenet.com.
Disclaimer: The identification of a Gartner Award winner is not an endorsement by Gartner of any vendor, product or service.
About The Gartner and 1to1 Media CRM Excellence Awards
Through this joint awards program, 1to1 Media and Gartner spotlight excellence among end-user organizations that take a customer-centric approach to improving their business performance and have seen exceptional results from doing so. The winners were selected by a panel of judges, including Gartner analysts, 1to1 Media editorial staff and previous Gartner & 1to1 Media CRM Excellence award winners.
This year we will honor the Americas gold and silver winners at the Gartner Customer 360 Conference, in San Diego on May 1st and the EMEA/APAC region winners at the Gartner Customer Strategies & Technologies Summit, in London on June 5th.
MaintenanceNet empowers the world's leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet's success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet's Service360 cloud-based channel enablement platform and Auto Quote solution expedite and automate sales processes, and provide a channel-friendly approach to service quoting, ordering and renewing. For more information, visit http://www.maintenancenet.com or call 866-699-7212.
MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.