SOURCE: MaintenanceNet

March 12, 2007 08:00 ET

MaintenanceNet Launches Channel-Friendly, Self-Help Maintenance Service Renewal System With Support From Ingram Micro

New Portal Offering Streamlines Service Management Workflow, Expedites Time to Revenue While Allowing Resellers to Secure Approved Quotes in Minutes Instead of Hours or Days

NASHVILLE, TN -- (MARKET WIRE) -- March 12, 2007 -- VTN Spring -- MaintenanceNet, Inc., the leading provider of maintenance contract management services, today introduced IQM (Integrated Quoting Module), a comprehensive, self-help service renewal system designed to expedite time to revenue while dramatically reducing the cycles required to generate quotes for maintenance service contract renewals. The first deployment of IQM was launched today as a major new component of the Ingram Micro (NYSE: IM) Reseller Services Portal (RSP) powered by MaintenanceNet, which was introduced as a free service for Ingram Micro's solution providers in April 2006 to make it easier for resellers and manufacturing partners alike to achieve increased service revenues.

IQM will be on display March 14 - 17 in the Ingram Micro Services booth at VentureTech Network (VTN) Spring 2007, a semi-annual VTN membership event for solution providers throughout North America. More than 80 percent of VTN's member companies currently leverage the RSP to realize faster, more efficient service sales, while also providing higher value to end customers. These and other resellers, in conjunction with their business partners across the value chain, can now take advantage of MaintenanceNet's IQM to complete and manage service transactions online in real time -- simply, securely and accurately.

"With IQM, the RSP improves quoting efficiency and time to revenue for our solution providers and manufacturers by an order of magnitude," said Justin Crotty, vice president of services for Ingram Micro North America. "More importantly, it advances our efforts to grow the maintenance services market through a multi-vendor online community in which the entire value chain can achieve their goals for protecting IT assets with streamlined approaches to contract renewal, warranty management and product registration."

IQM features an intuitive portal interface with tabular views that provide insight into service contract life cycles, product registration, quote status, quote history and other important data. The system allows users to view IT assets by customer, by contract or even by SKU to gain visibility into service agreements covering entire IT environments as well as individual products. Automated e-mail notifications also support workflow by guiding users through key steps in the quoting process to reduce transaction errors and save time.

Complex workflow processes that can take days or even months to complete have hindered conventional service quoting practices, driving market leaders such as Ingram Micro, the world's largest technology distributor, to seek new streamlined solutions such as IQM. The module supports multiple levels of user access, with Ingram Micro pricing data available to solution providers on a privileged access basis. In addition, it integrates client-specific pricing structures and discount models into the system to eliminate time-consuming steps and expedite quote approvals. End users are encouraged to use the system as a self-help solution for taking command of their own service quoting needs.

According to Christina Richmond, research manager for IDC, improving business processes surrounding maintenance services should be a top priority for manufacturers and their channel partners. "Maintenance service is not only of high value to the end customer, but it can also return substantial margins to the channel," she said. "In talking to channel partners of every size, from small to large, IDC has found that service sales are among the most profitable areas of their business, with maintenance services accounting for margins of 20 percent and greater in most cases."

MaintenanceNet is anticipating that a number of OEMs will soon take advantage of IQM either through the RSP or through other distributor or manufacturer portals. "Service contract management has traditionally been a bottleneck for distributors such as Ingram Micro, due to the magnitude of information and multiple iterations required for every quote," said Scott Herron, CEO of MaintenanceNet. "This self-help module, designed with a single user interface on a multi-vendor quoting platform, allows distributors to dramatically alter the service sales landscape for the benefit of all parties."

IQM is among the first products to utilize XML-based standards from a new version of the RosettaNet 3A1 Partner Interface Process® (PIP®). RosettaNet is a non-profit consortium focused on the collaborative development and rapid deployment of e-business processes for supply chain partners. PIP 3A1 provides a standards-based integration interface that reduces the cost and complexity of exchanging information, obtaining quotes, and initiating transactions.

Now available as a stand-alone or integrated solution for distributors, value-added resellers and manufacturers, IQM is priced according to the scope of data integration services required for implementation.

About Ingram Micro Inc.

As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves more than 140 countries and is the only global broadline IT distributor with operations in Asia. Visit for more information.

About MaintenanceNet

MaintenanceNet is a leading provider of maintenance contract management services. The company's innovative web-based products and comprehensive data mining, aggregation and management services allow technology vendors to maximize service revenue opportunities while improving customer satisfaction and overall operational efficiencies. By connecting technology vendors with OEMs, channel partners and end-clients, MaintenanceNet facilitates the management, marketing and sales of maintenance services. For more information, contact (866) 699-7212 or visit

MaintenanceNet is a registered trademark of MaintenanceNet Incorporated. All other company, product and program names are trademarks of their respective organizations.

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    Kelly Senecal
    MaintenanceNet, Inc.
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    Paula Johns
    For MaintenanceNet, Inc.
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