SOURCE: MaintenanceNet


January 25, 2012 11:00 ET

MaintenanceNet Reports Record Growth as Manufacturers and Channel Leaders Recognize Value of Service Revenue Automation

Pioneering Service Contract Management Provider Reports Strong Revenue Growth in 2011 and High Expectations for 2012

CARLSBAD, CA--(Marketwire - Jan 25, 2012) - MaintenanceNet™, Inc., the leading provider of service contract management and automation solutions, today announced high expectations for 2012 with growth forecasted to exceed that of 2011 to drive the company's global success into the new year.

Also reporting a 50 percent increase in revenue in 2011, as well as significant new customer agreements, MaintenanceNet attributes its continued momentum to maturation of the service revenue automation market as manufacturers and channel organizations recognize the importance of addressing the complete spectrum of service contract opportunities available to them.

"We've evangelized this market since 2004, and in 2011 saw a paradigm shift take place to fuel fast-paced growth and adoption of our service revenue automation products around the globe," said Scott Herron, CEO of MaintenanceNet. "Manufacturers and channel leaders have come to realize that managing their low-dollar, high-volume service renewal businesses with human resources alone can be costly, and they're turning to automation to get the job done quickly and efficiently."

Now serving tens of thousands of solution providers around the globe, MaintenanceNet manages more than $1.6 billion in service contracts through its powerful service revenue automation offerings including its Service360™cloud-based service contract management platform and Service360 Auto Quote solution.

Need for Channel Enablement Fueling MaintenanceNet Global Expansion
MaintenanceNet's continued global expansion in 2011 is derived in part from increased demand for channel enablement and automation. According to Herron, most manufacturers and distributors don't proactively communicate with their reseller partners regarding their "low-dollar" service contract businesses, and MaintenanceNet helps them fill that void through automation that delivers pre-branded, pre-qualified service renewal quotes via email to the channel in advance of contract expirations. These Auto Quotes can be custom branded with the channel partner's logo and translated into local languages and currencies to meet specific customer requirements.

MaintenanceNet also takes it one step further with its Client Direct solution. Client Direct delivers Auto Quote emails direct to the end customer on behalf of the reseller partner, dramatically reducing the administrative tasks and expense of low-dollar service contract initiatives.

Auto Quote Addresses Low-Dollar Service Renewal Opportunity
High demand exists for MaintenanceNet's Auto Quote solution in particular as the low-dollar service renewal market heats up, Herron said. Delivering over $130 million in Auto Quotes quarterly, MaintenanceNet has automated the time-consuming administrative tasks of creating renewal quotes and ensures that sales organizations can quickly close low-dollar service renewal opportunities, thereby capturing up to 100 percent of the service revenue opportunity available.

To help educate the market, MaintenanceNet recently released a white paper on the low-dollar, high-volume service revenue opportunity, and is making it available at no charge to those who register on its website.

For more information on MaintenanceNet and its complete lineup of service revenue solutions, visit

Follow MaintenanceNet on LinkedIn at and on Twitter at

About MaintenanceNet
MaintenanceNet empowers the world's leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet's success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet's Service360 cloud-based platform and Auto Quote solution expedites and automates sales processes, and provides a channel-friendly approach to service quoting, ordering and renewing. For more information, visit or call 866-699-7212.

MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.

Contact Information

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    Kelly Crothers
    MaintenanceNet, Inc.
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    Paula Johns
    MaintenanceNet Public Relations
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