SOURCE: Heinz Marketing LLC

Heinz Marketing LLC

November 30, 2010 10:30 ET

Majority of Business Leaders Encouraged With 2010 Performance, Optimistic About 2011

Survey of Puget Sound Area Executives and Business Leaders Reveals Less Satisfaction With New Customer Growth in 2010, Renewed Focus on CRM and Social Media in 2011

REDMOND, WA--(Marketwire - November 30, 2010) - Over 70 percent of business leaders were encouraged by their organization's ability to adapt to business challenges faced in 2010, and an even higher percentage (80 percent) are optimistic about their 2011 outlook. 

This encouraging economic signal was reflected in a recently completed survey of 100 Puget Sound area business leaders and executives conducted by Heinz Marketing and OnTarget Consulting & Research.

Other key findings reflected optimism about customer loyalty, but less satisfaction with new customer sales.

  • Eighty percent of respondents gave their organization a grade of "A" or "B" for effectiveness in keeping customers
  • Only 65 percent of respondents gave their organizations an "A" or "B" for effectiveness in winning new customers
  • Nearly 70 percent of respondents believed their most important customers remained loyal, with 78 percent of respondents reporting that loyalty of their best customers had increased or stayed the same during the year
  • More than 70 percent of respondents were encouraged by the strength of their 2011 go-to-market strategy

"These findings are an encouraging sign for the Puget Sound economy heading into 2011," said Matt Heinz, principal of Heinz Marketing. "If organizations can maintain the strength and loyalty of their core customers, a focus on sales acceleration into the New Year can help fulfill the optimism reflected by senior business leaders."

Survey respondents indicated that better insight into customers' most important needs, more regular customer feedback, and innovative customer problem-solving would be key to increasing customer loyalty in 2011.

"More and more companies are increasing focus on understanding and leveraging the subtle shifts that are taking place in the markets they serve," said Don Gregory, president of OnTarget Consulting & Research. "The more disciplined they are in this effort, the more successful their overall efforts will be in winning new customers and increasing loyalty levels of existing customers."

To learn more about the survey or to get a complete copy of the Key Findings & Recommendations report, please email or visit

About Heinz Marketing
Heinz Marketing is about sales acceleration. It helps clients achieve sustained sales success by growing revenue from existing customers and cost effectively identifying and winning new customers. Heinz brings understanding of business, the marketplace, effective sales strategy and customers to focus on the actions that will speed measurable revenue growth. Learn more at

About OnTarget Consulting & Research
OnTarget Consulting & Research helps companies and their leaders become more effective in attracting, winning and keeping customers. We partner with our clients to help them better understand the needs and wants of their customers and prospects as well as create and implement actionable business-growth strategies. We bring both market research and consulting expertise to our clients because doing so speeds success and allows us to deliver a greater depth of knowledge, insight and support to them. Learn more at

Contact Information

  • Press Contacts:
    Matt Heinz
    Heinz Marketing
    Email Contact

    Don Gregory
    OnTarget Consulting & Research
    Email Contact