SOURCE: PhoCusWright


March 01, 2012 12:46 ET

Managed U.S. Business Travelers: Monitored or Manhandled?

New PhoCusWright Study Examines U.S. Business Traveler Behavior, Travel Policy, Compliance and More

SHERMAN, CT--(Marketwire - Mar 1, 2012) - A new report from travel industry research authority PhoCusWright reveals that despite being governed by travel policy, a majority of managed business travelers in the U.S. still have considerable discretion over which travel brands and booking channels they use. According to "PhoCusWright's U.S. Business Traveler: Managed, Unmanaged and Rogue" (, less than 15% of managed business travelers are required to use a particular airline, hotel or car rental company when they travel, and less than a third must use their company's preferred booking tool or agency. While companies frequently encourage the use of certain brands or booking methods, their policies are flexible and provide business travelers the leeway to make travel planning decisions based on convenience, price and other factors.

Based on a comprehensive survey of more than 2,000 business travelers in the U.S., the report explores the behavior of managed and unmanaged business travelers, and provides an overview of managed travel policy structure, flexibility and compliance. The report highlights key similarities and differences between managed and unmanaged travelers, including the need to obtain authorization for business travel, and the formality of the authorization process.

"While business travelers often get to have their pick of travel brands and booking methods, companies are keeping a firmer grip over trip authorizations for their employees," says Carroll Rheem, director, research at PhoCusWright. "Organizations are constantly balancing the desire to grow with the very real need to keep a tight rein on expenses. Some form of pre-trip authorization is required for a majority of managed travelers and more than four in 10 unmanaged travelers."

"PhoCusWright's U.S. Business Traveler: Managed, Unmanaged and Rogue," a Global Edition publication, provides a comprehensive look at business traveler attitudes and behavior, and is a valuable resource for any travel company that targets this lucrative segment.

PhoCusWright, the travel industry research authority, fosters smart strategic planning and tactical decision-making by delivering primary research on the evolving dynamics that influence travel, tourism and hospitality distribution. To complement its research in North America, Europe and Asia, PhoCusWright partners with and produces several high-profile conferences around the world.

© 2012 PhoCusWright Inc., Sherman, CT United States

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