May 18, 2011 11:00 ET

MAPFRE USA and KUBRA Sign an E-Billing Contract

MISSISSAUGA, ONTARIO--(Marketwire - May 18, 2011) - KUBRA, a customer interaction management solution provider, today announced that it and MAPFRE USA have executed a new multi- year contract for e-billing services. MAPFRE USA provides personal automobile, homeowners, and commercial automobile insurance to over a 1 million policy holders across the USA. With the new contract Laclede Gas will implement the KUBRA i-doxs™ Suite, our flagship e-billing and e-payments platform to support a comprehensive e-billing and self-service strategy.

Laclede Gas did an extensive review of the e-billing and e-payment market place via an RFP review and selected KUBRA based on our integrated single source platform, market-leading functionality, utility experience, and proven ability to deliver high paper-less adoption rates. Laclede Gas will implement all the modules within the KUBRA i-doxs Suite to support a multi-channel e-billing strategy across Biller-Direct, Consolidator, Secure E-mail Delivery and Mobile E-billing (Mobile Brower and 2-way SMS). A key consideration for Laclede was sourcing all four e-billing modules on one common and integrated technology architecture.

"We are ecstatic to be working with Laclede Gas, as their entire team is very knowledgeable on how to deliver an incredible customer experience by leveraging a multi-channel interaction management technology platform," said Rick Watkin, President & CEO of KUBRA. "We look forward to building a strong partnership with Laclede Gas and bringing innovative marketing strategies to suppress paper-based billing", added Watkin.

"Laclede Gas is looking forward to providing our customers with additional ways to receive and pay their natural gas bills," said Lynn Rawlings, Treasurer and Assistant Secretary of Laclede Gas Company. "We are always looking for ways to enhance our customer service while keeping our costs in check, and KUBRA's product line offered the best fit."


KUBRA provides customer interaction management solutions to some of the largest utility, insurance, financial services, health care, and communication companies across North America. Our portfolio of integrated multi-channel outsource solutions includes document print and mailing, e-billing and self-service, document management, and payment solutions. With over 500 clients and 1 billion customer interactions annually KUBRA enables innovative performance-driven value to its clients every day.

About Laclede Gas

A subsidiary of The Laclede Group (NYSE:LG), Laclede Gas Company has provided safe and reliable service to the residents of the St. Louis metropolitan area for more than 150 years. It is the largest natural gas distribution company in Missouri, serving approximately 630,000 natural gas customers in St. Louis and surrounding counties in Eastern Missouri.

Contact Information

    Rick Huff
    SVP Sales, Marketing & Client Relations
    1-800-766-6616 ext 233