SOURCE: Market Metrix

August 28, 2007 08:00 ET

Market Metrix Unleashes Employee Metrix™ 2.0 -- Web-Based Product Line for Hospitality Industry

Employees Are Central to Delivering a Superior Customer Experience

SAN RAFAEL, CA--(Marketwire - August 28, 2007) - Market Metrix, LLC, the leading provider of customer and employee feedback and performance tools for the hospitality industry, today announced Employee Metrix™ 2.0, the leading employee feedback solution for the hospitality industry. This latest version strengthens the core benefits of the Employee Metrix suite which help companies to create and manage more engaged and loyal work teams, reduce turnover and achieve better business results.

Employee Survey Results That Make a Difference

Companies such as JetBlue Airlines, Kimpton Hotels and Hard Rock Hotels and Cafes use Employee Metrix™ as a core element in management decision making and daily operations. With Employee Metrix™ 2.0 these companies leverage their employees' feedback in a system that embraces input and ensures positive change. According to Atha C. Panou, Director of Human Resources, Renaissance Chicago O'Hare Suites Hotel, "The Employee Metrix tool is so thorough it takes the guess work out of what a company can do to enhance its employees' experience."

Market Metrix's Employee Metrix™ 2.0 product line unites the best of multi-channel data collection (online, paper, telephone surveys) with web-based reporting to quickly isolate and act on critical issues.

--  Online results available in real-time to facilitate immediate action
--  Clear, actionable reports and online query tools to help quickly
    isolate issues
--  Automated tool allows managers to link low-scoring questions to action
--  Custom report cards enables managers to easily share results with
    employee groups
--  Customized benchmarks focus on specific hospitality segments

Please contact us to learn more about Employee Metrix™ 2.0 and how it has helped other hospitality executives improve engagement and loyalty.

About Market Metrix

With over 100 clients in 70 countries, Market Metrix has helped hospitality companies turn feedback into performance since 1996. Its flagship Customer Metrix™ and Employee Metrix™ suites provide multi-channel survey, analysis and service improvement tools and benchmarking data for the hospitality industry.

Contact Information

  • Contact:
    Mike Pharis