SOURCE: Newmarket International, Inc.

December 15, 2008 09:00 ET

MarketTools Honors Newmarket International With CustomerSat ACE Award for Excellence in Customer Service

Leading Sales and Catering Software Provider Is Recognized for the Third Year in a Row With Prestigious Award for Its Customer Support and Services

PORTSMOUTH, NH--(Marketwire - December 15, 2008) - Newmarket International, Inc., the leader in sales and catering solutions for the hospitality industry, today announced that MarketTools, Inc., the leading technology and solutions provider of Customer Insight Management solutions for the world's market leaders, has awarded the company with its 2008 CustomerSat Achievement in Customer Excellence (ACE)™ Award. This marks the third consecutive year that Newmarket® was recognized with this honor in the areas of support and project management. The award acknowledges Newmarket's commitment to provide the best service and support for its customers.

The company secured four ACE awards in total, winning again in the areas of Platinum Support, Worldwide Support, US Support and Project Management. Newmarket's Project Management is part of its Professional Services group which provides an array of consulting, project management and data services to its customers. Receiving a CustomerSat ACE Award demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. It also recognizes those responsible for serving customers in the recipient's organization.

"We are delighted to recognize Newmarket International for its commitment to achieving the highest levels of customer satisfaction," said John Chisholm, executive VP of MarketTools and general manager of CustomerSat. "Other measures come and go, but satisfaction is the most enduring and consistent predictor of customer loyalty, which translates into revenue and long-term profitability. The CustomerSat ACE Award validates Newmarket's ability to deliver on its promise to customers."

"We are honored to be recognized again by CustomerSat with these four ACE Awards," said Sean O'Neill, Chairman and Chief Executive Officer, Newmarket International, Inc. "In total, this is the eighth consecutive year that our support and service efforts have been awarded by a third party organization. These awards prove our commitment to providing our customers with the best products and support year after year."

For more information about the CustomerSat ACE Awards, visit

About MarketTools

MarketTools is the leading technology and solutions provider of Customer Insight Management solutions for the world's market leaders. Through a unique combination of best-in-class research platforms, quality-assured global panels and research innovation, MarketTools enables companies to better identify new opportunities, fuel greater product success and build customer advocacy. As the first company to make online surveys widely available on the web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools' premier portfolio of technology-based insight brands includes Zoomerang™, zTelligence™, CustomerSat™, TrueSample™, Insight Networks™, Idea Networks™ and ZoomPanel™.

MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit:

About Newmarket International

Newmarket International, Inc. ( is the leader in delivering sales, group catering and event software solutions to the global hospitality and entertainment industries. Newmarket International's suite of business solutions can be found in hotels, casinos, restaurants, visitor bureaus, stadiums, meeting arenas and convention centers throughout the world. Newmarket International has over 80,000 users worldwide, with over 12,000 installations in over 110 countries. Newmarket International is headquartered in Portsmouth, New Hampshire, with primary international offices in London, Shanghai and Singapore.

Newmarket is a registered trademark of Newmarket International, Inc.

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