SOURCE: Network Equipment Technologies, Inc.

March 13, 2008 09:00 ET

Massey University Picks Network Equipment Technologies' VX Series Intelligent Media Gateway to Enable Advanced VoIP Call Center Solution

New VX-Based Applications Enhance Call Center Deployment Flexibility and Reduce Costs

FREMONT, CA--(Marketwire - March 13, 2008) - Network Equipment Technologies, Inc. (NYSE: NWK), a global provider of multi-service network and voice exchange solutions for enterprise and government customers, announced today that it has deployed its VX Series intelligent voice switch solution to enable a flexible and powerful contact center for Massey University. With a student population of close to 40,000, Massey University is one of New Zealand's foremost universities, having been consistently rated as one of the world's top universities by several publications, including the Times Higher Education Supplement.

Amtel, NET's partner in New Zealand, deployed Interactive Intelligence's Customer Interaction Center (CIC) software for Massey University's National Contact Center (NCC), which serves as the frontline for the university's customer communications. As part of the call-center implementation, NET's VX Series switches were used to provide a standards-based approach to integrating legacy PBX and VoIP solutions from Cisco Systems and Nortel, enabling a seamless and easy-to-manage call center environment for the NCC.

The NCC was founded in 1999 as a single channel inbound call center and quickly grew into a multi-channel inbound/outbound contact center. The core technology deployed to support the call center in 1999 was unable to keep up with the NCC's growing requirements, leading Massey to invest in a solution that could be integrated with its legacy voice infrastructure, as well as support an open-architecture model that would allow the use of SIP-based call center control and management solutions.

The VX's standards-based, single-platform architecture is designed to eliminate the cost and complexity introduced by competitive products. "Quite simply, we could not have moved forward with the new NCC implementation without NET's VX Series intelligent media gateways," said Gerrit Bahlman, Massey University's chief information officer. "By having worked with Amtel and NET, we will be able to successfully communicate with our user base of 39,000 plus students, 4,500 staff and the general public in ways not possible with a traditional contact center solution."

In search of the optimum solution for the NCC, Massey University evaluated a number of vendor offerings. "Of all the vendor solutions we evaluated, the VX Series is the only solution that runs on a single platform, while reducing the ongoing cost of infrastructure maintenance and requiring only minimal custom application development," said Bahlman. "All other so-called 'hybrid' solutions offered less interoperability and more management effort."

"The VX Series has opened up new possibilities for enhancing business communications, and Amtel quickly recognized the VX Series' potential in enabling the migration of legacy voice users to SIP-based solutions for simplified call center infrastructures and for cost-effective voice solutions for the entire enterprise," said Colin Steeples, General Manager, Amtel Communications Ltd. "To top it all, NET's 24x7x365 support services organization provided a level of support we have not received from any other vendor. Our partnership with NET takes full advantage of the VX Series' flexibility and low cost, as well as NET's exceptional support organization."

About Network Equipment Technologies, Inc.

For nearly a quarter of a century, Network Equipment Technologies, Inc. (NYSE: NWK) has provided voice and data communications equipment for multi-service networks requiring high degrees of versatility, interoperability, security and performance. NET's broad family of products are purpose-built for mixed-service, multi-protocol networks; bandwidth-sensitive site communications; high-performance, security-sensitive transmissions; and converged communications. The company's NX Series for network exchange solutions and VX Series for voice exchange solutions enable interoperability and integration with existing networks for seamless migration to secure IP-based voice and data communications. In addition, Quintum, a subsidiary of NET, delivers VoIP access solutions that bring the reliability and voice clarity of public telephone networks to Internet telephony.

For more information, visit www.net.com.

About Massey University:

Massey University is New Zealand's only truly national university, with a proud 80-year tradition of academic excellence, three campuses in the North Island and a distance learning program that delivers university qualifications to all parts of the country. Campuses in Auckland, Palmerston North and Wellington cater for local and international students studying internally. Over 39,000 students are enrolled in total, of which 6,000 are international students from nearly 100 countries. Approximately 20,000 students study through Massey Extramural -- the country's leading distance education program.

Contact Information

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