CHICAGO, IL--(Marketwired - Jan 9, 2014) - Mattersight Corporation (NASDAQ: MATR), a leading provider of big data enterprise analytics, together with IQPC, today announced the launch of Call Center IQ (http://www.callcenter-iq.com), a new online destination to connect global contact center professionals through community, a resource hub, and advisory services.
Mattersight chose to be a sponsor CCIQ because IQPC and Mattersight share the goal of supporting contact center professionals in their pursuit of greater customer satisfaction and more efficient service operations. Through the support of sponsors like Mattersight, and the union of IQPC's Call Center Week event and Customer Management IQ online platform, Call Center IQ instantly becomes a valuable destination for the industry. Features, which are all complimentary for members, include:
- Networking: 30,000+ qualified professionals
- Research: Quarterly executive research reports
- Access: Exclusive access to presentations, product, speaker podcasts, event research reports, vendor directories, and live content
- Event Discounts: CCIQ event discounts and entry to VIP functions
Become a member at www.callcenter-iq.com.
"Wise businesses recognize the call center as their greatest weapon for driving sales, retaining Customers, and boosting the bottom line," says Brian Cantor, managing editor and director of Call Center IQ. "Thanks to our multi-platform forum for connecting contact center professionals and our exclusive content relationships with customer service icons like Zappos, Disney, Google, and Mattersight, we will put businesses around the globe in position to harness the strength of their call centers."
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters™ by visiting www.mattersight.com.
By providing members with a complimentary, 24/7/365 opportunity to engage with countless, exclusive online resources and a series of award-winning conferences at which they can interact without wires, Call Center IQ will create a better, more empowered breed of call center professionals that will deliver a better, more satisfying experience for customers and business stakeholders. Join CCIQ and connect with over 30,000 call center professionals, get access to our quarterly research reports, and receive event discounts to all of our events including Call Center Week and Call Center Summit.