SOURCE: Mattersight Corporation

Mattersight Corporation

November 19, 2015 09:15 ET

Mattersight Announces 2015 Golden Headset Award Winner

UnitedHealth Group Takes Top Client Honors for Most Calls Analyzed

CHICAGO, IL--(Marketwired - Nov 19, 2015) - Mattersight Corporation (NASDAQ: MATR), the pioneer in personality-based software applications, announced today that it has presented its first annual Golden Headset award to UnitedHealth Group, for most calls analyzed; Mattersight analyzed tens of millions of UnitedHealth Group's phone interactions during the past year.

The Fortune 50 healthcare provider received the award in a ceremony on November 3 during Mattersight's Call to Loyalty event in Austin, TX. 

UnitedHealth Group is a longstanding Mattersight client and user of several Mattersight® Behavioral Analytics products across multiple business units. Mattersight has applied its advanced coaching and analytics to better understand and predict customer preferences and behaviors.

Mattersight President and CEO, Kelly Conway, said UnitedHealth Group is setting new standards for service within the healthcare industry. "UnitedHealth Group's commitment to improved customer experience has elevated millions of people's expectations for what brand interactions can and should be. We are extremely proud to be partnering with them, and we're delighted to honor them with our inaugural Golden Headset."

Mattersight offers a complimentary ROI calculator for businesses interested in seeing how its routing solution can improve customer experience and bottom-line metrics. To calculate your ROI with Mattersight, visit roi.mattersight.com.

About Mattersight
Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, Technology and Telco industries rely on Mattersight to drive customer retention, employee engagement and operating efficiency. An independent research study documents the average return on investment for these organizations is 344%. To learn more about how Mattersight can help your company, please visit www.mattersight.com

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