SOURCE: Mattersight Corporation
CHICAGO, IL--(Marketwired - Oct 9, 2013) - Mattersight Corporation (NASDAQ: MATR) today announced the launch of Affordable Care Act Analytics for healthcare organizations. As the largest change to the U.S. healthcare system in over 45 years, the Affordable Care Act (commonly called the "ACA" or "Obamacare") will have a significant impact on healthcare organizations and their contact center operations. However, its impact is extremely difficult to estimate and measure. Mattersight® ACA Analytics automatically analyzes contact center interactions, identifying the impact of the ACA on customers, members, and providers based on the content of their contact center interactions.
Mattersight® ACA Analytics can be leveraged by HMOs, Pharmacy Benefit Managers, pharmaceutical companies, hospital systems, and other healthcare organizations to automatically identify:
- What percentage of contact center interactions discuss the ACA
- How much time is spent on interactions discussing the ACA
- What the caller's attitude is toward the ACA
Later this year, Mattersight will release a study summarizing the findings uncovered by ACA Analytics, documenting the impact of the Affordable Care Act on healthcare organizations and their contact center operations.
To learn more about Mattersight, please visit www.mattersight.com.
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters™ by visiting www.Mattersight.com.