SOURCE: Mattersight Corporation

Mattersight Corporation

October 01, 2013 09:15 ET

Mattersight Announces Record Predictive Behavioral Routing Pilot Activity in the Third Quarter

CHICAGO, IL--(Marketwired - Oct 1, 2013) -  Mattersight Corporation (NASDAQ: MATR) today announced it closed 17 new pilots for its Predictive Behavioral Routing solution during the third quarter. This represents a 240% increase over the 5 new pilots closed for Predictive Behavioral Routing during the second quarter, and demonstrates the strength of customer acceptance and the acceleration of momentum for the Mattersight® Predictive Behavioral Routing solution. Significant highlights of Mattersight's Q3 Predictive Behavioral Routing pilot activity includes:

  • 10 new logo customers
  • 2 of the largest technology companies in the world
  • 2 large telecommunications companies

Mattersight also reported it added 2 new resellers for its Predictive Behavioral Routing solution during the third quarter. 

The Q3 pilot performance and response of resellers underscores the compelling value of Predictive Behavioral Routing and the ease and simplicity of Mattersight's pilot process.

About Mattersight

Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters by visiting www.Mattersight.com.

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