SOURCE: Mattersight Corporation

April 26, 2012 16:15 ET

Mattersight Announces Three New Customer Pilots Leveraging Company's Behavioral Models

CHICAGO, IL--(Marketwire - Apr 26, 2012) - Mattersight Corporation (NASDAQ: MATR) today announced the signing of pilot contracts with three new customers, all leveraging Mattersight's patented process for applying behavioral models to customer interactions. The first new customer is one of the top five hotel groups in the world and the other two new customers are among the largest private sector universities in the United States. One of these pilot contracts was signed in Q1 and the other two pilot contracts were signed in Q2. All three customers represent new logos to Mattersight and the company estimates that these accounts have approximately 12,000 total seats to which Behavioral Analytics could be targeted.

Mattersight's Behavioral Analytics service identifies the recurring language patterns and linguistic markers that characterize human interaction patterns and advertise the ways in which people prefer to be interacted with by automatically analyzing every second of every captured interaction, using millions of proprietary algorithms and unique behavioral models. The output of this analysis is hundreds of contextually accurate data attributes, such as personality, distress, attitude and sentiment, empathy, and engagement. The resulting analytics provide the basis for deep insight into the current and future behaviors, expectations, and performance of both customers and employees. Using this data, Mattersight will be partnering with the two private sector universities to drive significant business value by:

  • Predicting future behaviors and outcomes of current and prospective students
  • Enhancing the performance of admissions advisors
  • Improving the admissions process

Mattersight will be partnering with the top hotel group to:

  • Increase customer satisfaction, guest experience and brand loyalty
  • Improve the efficiency and effectiveness of customer service representatives

These pilots will leverage Mattersight's strong competencies and expertise in managing big data when applying its behavioral model algorithms. Every day, Mattersight captures over 70 trillion data attributes, applies over 2 million algorithms, executes over 250 billion computations, and processes over 350 TB of data in order to provide its customers with new and contextually accurate information to understand their customers and improve their operations.

"We are pleased to announce these new customers and the validation they give to Behavioral Analytics, and our unique behavioral model applications and algorithms," said Kelly Conway, Mattersight's President and CEO.

To learn more about Mattersight and the Behavioral Analytics service, visit

About Mattersight

Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight's Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data and other contextual information to improve operational performance and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's applications are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities and Government. See What Matters™ by visiting

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