SOURCE: Mattersight Corporation

Mattersight Corporation

November 20, 2014 16:15 ET

Mattersight Granted Additional U.S. Patent for Predictive Behavioral Routing

CHICAGO, IL--(Marketwired - Nov 20, 2014) -  Mattersight Corporation (NASDAQ: MATR), a leading provider of enterprise analytics, today announced its receipt of an additional patent related to its Predictive Behavioral Routing solution. On November 18, 2014, the United States Patent and Trademark Office issued to Mattersight U.S. Patent Number 8,891,754 entitled Method and System for Automatically Routing a Telephonic Communication.

"This represents the fourth patent issued this year and third related to Mattersight's Predictive Behavioral Routing capabilities, bringing Mattersight's patent portfolio to a total of thirteen issued U.S. patents," said Kelly Conway, President and CEO of Mattersight Corporation. "We continue to see significant market traction with Predictive Behavioral Routing, and are pleased with the growth of our related patent portfolio."

Mattersight® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral characteristics. This information is utilized by the existing routing architecture to match customers with the best available employee, thus increasing the likelihood of a behavioral connection. As a result, companies are capable of driving an immediate 10%-25% reduction in costs, improvement in sales, reduction in attrition, improvement in first call resolution, or increase in customer satisfaction or Net Promoter Scores® (NPS).

For more information on Mattersight's Predictive Behavioral Routing solution or its trial program, please send requests to: info@mattersight.com or visit www.mattersight.com/PBR. For a list of Mattersight's issued patents visit our Patents page.

Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld, used under license.

About Mattersight

Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters by visiting www.Mattersight.com.

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