SOURCE: Mattersight Corporation

Mattersight Corporation

July 15, 2014 16:35 ET

Mattersight Granted U.S. Patent Covering the Behavioral Analysis of Email, Web, and Social Media Content

CHICAGO, IL--(Marketwired - Jul 15, 2014) - Mattersight Corporation (NASDAQ: MATR), a leading provider of enterprise analytics, today announced its receipt of a newly issued patent related to analyzing communications by applying a behavioral model. On July 15, 2014, the United States Patent and Trademark Office issued to Mattersight U.S. Patent Number 8,781,102, entitled Method and System for Analyzing a Communication by Applying a Behavioral Model Thereto.

This is an important and potentially very significant patent for Mattersight as it:

  • Covers all forms of electronic communications, including email, web interactions, digital video and social media (for example, tweets and Facebook posts)
  • Includes behavioral attributes such as distress and personality in the outputs created when analyzing a communication by applying a behavioral model
  • Follows patents previously granted to Mattersight for analyzing telephone communications by applying a behavioral model

"This patent covering behavioral analysis for email, web, and social media, along with our previously issued patents covering this type of analysis of phone interactions, places Mattersight in a unique position to deploy solutions that improve customer interactions across every interaction channel," said Kelly Conway, President and CEO of Mattersight Corporation.

For more information Mattersight on please visit www.mattersight.com or visit www.mattersight.com/mattersight-patents for a list of Mattersight's issued patents.

About Mattersight

Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters by visiting www.Mattersight.com.

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