SOURCE: Mattersight Corporation

Mattersight Corporation

May 27, 2015 09:15 ET

Mattersight Predictive Behavioral Routing Achieves tekVizion Validation With Cisco UCCE 10.5

Validation via tekVizion Labs Ensures Interoperability

CHICAGO, IL--(Marketwired - May 27, 2015) - Mattersight Corporation (NASDAQ: MATR), the pioneer in personality-based software applications, today announced that its routing solution has been validated as compatible with Cisco UCCE 10.5 by the independent testing lab tekVizion.

Mattersight® Predictive Behavioral Routing identifies an individual caller's personality type through analysis of customer history and a variety of behavioral data, then instantly connects that caller to the available call center agent with whom they're most likely to have a positive personality connection. As a result, companies are capable of driving an immediate 10%-30% improvement in key metrics including customer satisfaction, sales, and operating leverage.

This new validation establishes Mattersight Predictive Behavioral Routing as a tekVizion validated solution, based on tekVizion's rigorous qualification and interoperability testing regimen, and confirms that the solution is recognized by tekVizion as compliant with their standards for product integration. 

"Cisco is a highly-valued Mattersight partner, and seamless, reliable integration with their systems is a critical feature of our routing solution," said Mattersight CTO, Jeff Geltz. "tekVizion's validation allows us to offer our Cisco clients further assurance of a smooth and hassle-free integration."

Vimal Andrews, Director of Strategic Accounts at tekVizion, says that assuring the interoperability of predictive routing solutions such as Mattersight's with Cisco delivers a net win for the market. "tekVizion validation of Mattersight's routing solution with Cisco systems expands the ability of both companies to serve their clients, and gives customers a more robust and reliable range of enterprise call routing options."

Mattersight offers a complimentary Impact Analysis for businesses interested in seeing how its routing solution can improve customer experience and bottom-line metrics. To request a demo, visit www.mattersight.com/request-demo.

About Mattersight

Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, Technology, and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. An independent research study documents the average return on investment for these organizations is 344%. To learn more about how Mattersight can help your company, please visit www.mattersight.com.

About tekVizion

tekVizion PVS Inc. offers consulting, custom applications, integration, and support services for VoIP and unified communications solutions. The company's product-agnostic, third-party independent test lab, tekVizion Labs, is the first interoperability certification lab of its kind. tekVizion Labs offers a full suite of testing services, including interoperability, solution, conformance, product assessments, and outsourced testing. tekVizion uses its real-world, multi-vendor integration, test experience, and proven processes to give vendors integrated, deployment-ready UC solutions. The company was founded in 2002 and is headquartered in Plano, Texas with offices Chennai, India. tekVizion can be reached at +1 214.242.5900, info@tekVizion.com, or on the Web at http://www.tekVizion.com.

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