SOURCE: Mattersight Corporation
CHICAGO, IL--(Marketwired - Oct 17, 2013) - Mattersight Corporation (NASDAQ: MATR) today announced that it will present at the 9th Annual Customer Contact 2013, West: A Frost & Sullivan Executive MindXchange, on October 21, 2013, in Tucson, AZ. The session, entitled, "New Thinking on the Customer Experience: The Impact of Personality and Communication Styles," will be led by Mattersight's Melissa Moore, Vice President, Program Management and Training, and will explore the business impact of personality, communication styles, and other behavioral characteristics on customer interactions.
During Mattersight's session, Ms. Moore will share the data and insight gained from Mattersight's analysis of over a billion interactions, and will address the impact that personality and communication styles have on the outcome of customer interactions. For attendees interested in scheduling a one-on-one meeting at the event, please visit www.mattersight.com/contact, or visit us at the event.
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government.
See What Matters™ by visiting www.Mattersight.com.