Mattersight Provides Business Update and Announces Attendance at Craig Hallum Conference

CHICAGO, IL--(Marketwire - Oct 3, 2011) - Mattersight Corporation (NASDAQ: MATR) today provided a business update and announced its attendance at the Craig Hallum Alpha Select Conference on October 6, 2011.

Business Update

Highlights of Mattersight's preliminary third quarter results include:

• Third quarter managed services bookings are expected to be approximately $9.5 million
• Including the third quarter bookings, managed services bookings for the last four quarters are expected to total approximately $70 million
• Ending third quarter backlog¹ is expected to be approximately $102 million (a year/year increase of approximately 70%)
• Subscription revenues are expected to increase approximately 8% to 10% sequentially
• Total revenues are expected to increase approximately 6% to 8% sequentially

Mattersight currently expects to experience strong growth in the fourth quarter. In the fourth quarter, the company currently expects subscription revenues will grow approximately 18% to 22% sequentially and total revenues will grow approximately 15% to 19% sequentially.

Craig Hallum Conference

Mattersight's President and Chief Executive Officer, Kelly Conway, will present the company's growth strategies and outlook at the Craig Hallum Alpha Select Conference in New York City on October 6, 2011.

About Mattersight

Mattersight is a leader in enterprise analytics and the only company focused on providing Behavioral Analytics as a managed service. Mattersight's proprietary technology, delivered through a SaaS model, captures the unstructured data of conversations, related customer and employee data, and employee desktop activity, and automatically analyzes it "in the cloud" to provide operational transparency into every single customer interaction and foresight into future customer behavior. Mattersight's Behavioral Analytics platform is easily adapted to multiple verticals, programs, and industry-specific processes. Mattersight's analytics enable its impressive list of customers to drive measurable economic benefit through the improvement of contact center performance, customer satisfaction and retention, fraud reduction, and streamlined back office operations. For additional information on Mattersight, visit www.Mattersight.com.

Safe Harbor for Forward-Looking Statements

Statements in this press release that are not historical facts are "forward-looking statements" that are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements, which may be identified by use of words such as "plan," "may," "might," "believe," "expect," "intend," "could," "would," "should," and other words and terms of similar meaning, involve risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. In addition to other factors and matters contained or incorporated in this document, important factors that could cause actual results or events to differ materially from those indicated by such forward-looking statements include, among other things, the risks detailed from time to time in Mattersight's SEC filings. You can locate these filings on the Investor Relations page of Mattersight's website, www.mattersight.com. Statements included or incorporated by reference into this press release are based upon information known to Mattersight as of the date of this press release, and the company assumes no obligation to publicly revise or update any forward-looking statement for any reason.

¹ Mattersight uses the term "backlog" to reflect the estimated future amount of Managed services revenue related to its Managed services contracts. The value of these contracts is based on anticipated usage volumes over the anticipated term of the agreement. The anticipated term of the agreement is based on the contractually agreed fixed term of the contract, plus agreed upon, but optional, extension periods. Anticipated volumes may be greater or less than anticipated. In addition, these contracts typically are cancellable without cause based on the customer making a substantial early termination payment or forfeiture of prepaid contract amounts.