SOURCE: Mattersight Corporation

Mattersight Corporation

June 24, 2015 09:15 ET

Mattersight Receives 2015 Speech Technology Excellence Award

Mattersight® Predictive Behavioral Routing Honored for Exceptional Speech Technology

CHICAGO, IL--(Marketwired - Jun 24, 2015) -  Mattersight Corporation (NASDAQ: MATR), the pioneer in personality-based software applications, announced today that TMC, a global, integrated media company, has granted Mattersight Predictive Behavioral Routing a 2015 Speech Technology Excellence Award.

The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.

Mattersight Predictive Behavioral Routing identifies an individual caller's personality type through analysis of customer history and a variety of behavioral data, then instantly connects that caller to the available call center agent with whom they're most likely to have a positive personality connection. As a result, companies are capable of driving an immediate 10 to 30 percent improvement in key metrics, including customer satisfaction, sales, and operating leverage.

"Using millions of proprietary algorithms and patented predictive modeling software, we're able to analyze callers' language and speech behaviors to determine their personality types," says Kelly Conway, President and CEO of Mattersight. "This personality data provides insights into how each customer wants to be serviced." Conway says those insights ultimately give Mattersight's clients a significant advantage in providing a positive and memorable customer experience. "Our routing solution offers something truly unique in the marketplace and enables our clients to do the same. We're extremely proud of it, and we're honored to have it recognized with this award," concluded Conway.

"Mattersight has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. Mattersight Predictive Behavioral Routings has proven its superior capabilities and has ultimately improved the bottom line for its customers," said Rich Tehrani, CEO, TMC.

The Speech Technology Excellence Awards will be published in the June 2015 edition of Customer Magazine.

For more information, please visit www.Mattersight.com

About Mattersight
Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, Technology, and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. An independent research study documents the average return on investment for these organizations is 344%. To learn more about how Mattersight can help your company, please visit www.mattersight.com.

About CUSTOMER
 
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information. For more information about TMC, visit www.tmcnet.com.

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