SOURCE: Mattersight Corporation

Mattersight Corporation

May 07, 2014 16:30 ET

Mattersight Recognized by CIO Review as a Most Promising Big Data Company

CHICAGO, IL--(Marketwired - May 7, 2014) - Mattersight Corporation (NASDAQ: MATR), a leading provider of enterprise analytics, has been recognized by CIO Review as one of the "100 Most Promising Big Data Companies" of 2014. This honor is in recognition of Mattersight's ability to help enterprises optimize customer-employee interactions, enhance business performance, and improve customer satisfaction.

"Mattersight continues to push the frontiers of big data innovation and excellence, providing contact centers with actionable insights from unstructured interaction data," said Harvi Sachar, Publisher & Founder, CIO Review. "Our distinguished panel of CEOs, CIOs, VCs, industry analysts, and the editorial board of CIO Review are excited to again have them featured on our top companies list."

One of Mattersight's most promising analytics solutions is Predictive Behavioral Routing. Mattersight® Predictive Behavioral Routing automatically routes calls by using advanced algorithms that predict the best available agent to handle a particular caller based on each agent's performance by caller personality and communication style.

This recognition by CIO Review builds upon significant industry recognition and market acceptance of Predictive Behavioral Routing, as demonstrated by:

  • Growth in pilot conversions, including the recently reported conversion of Infinity Sales Group
  • Increasing number of pilots and strong pipeline
  • Recognition including Gartner Cool Vendor, CUSTOMER Magazine Product of the Year, TMC Labs Innovation Award, and Temkin Group Excellence Award

"Mattersight is delighted to be recognized by leading executives and thought leaders for our innovative uses of big data. This recognition is consistent with the feedback we are receiving from our customers and prospects regarding the power and value of our analytics," said Kelly Conway, President and CEO of Mattersight Corporation.

To learn more about creating positive connections between callers and agents to improve business outcomes, watch a short Mattersight® Predictive Behavioral Routing demonstration video at www.mattersight.com/PBR-demo-video.

About Mattersight
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters™ by visiting www.Mattersight.com.

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