SOURCE: Mattersight Corporation

Mattersight Corporation

November 04, 2013 16:30 ET

Mattersight Recognized by CIO Review as a Top 20 Most Promising Data Analytics Company

CHICAGO, IL--(Marketwired - Nov 4, 2013) - Mattersight Corporation (NASDAQ: MATR), a leading provider of enterprise analytics, has been recognized by CIO Review as one of the "20 Most Promising Data Analytics Companies." This honor is in recognition of Mattersight's ability to help enterprises optimize customer-employee interactions, enhance business performance, and improve customer satisfaction. 

"Mattersight has been on our radar for some time now for stirring a revolution in Data Analytics technology and we are happy to showcase them this year due to their continuing excellence in delivering top-notch technology-driven-solutions," said Harvi Sachar, Publisher & Founder, CIO Review. "Mattersight's solutions continued to break new ground within the past year and we're excited to have them featured on our top companies list."

One of Mattersight's most promising analytics solutions is Predictive Behavioral Routing. Mattersight® Predictive Behavioral Routing automatically routes calls by using advanced algorithms that predict the best available agent to handle a particular caller based on each agent's performance by caller personality and communication style.

This recognition by CIO Review builds on significant recent market acceptance of Predictive Behavioral Routing, as demonstrated by:

  • Closing 17 new pilots in Q3 -- a 240% increase over closing 5 new pilots in Q2
  • Rapidly growing pipeline, with 6 additional pilots closed Q4 QTD
  • Awarded Gartner Cool Vendor award, CUSTOMER Product of the Year, TMC Labs Innovation Award, and Temkin Group Excellence Award

To learn more about creating positive connections between callers and agents to improve business outcomes, watch a short Mattersight® Predictive Behavioral Routing demonstration video at www.mattersight.com/PBR-demo-video.

About Mattersight

Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters™ by visiting www.mattersight.com.

About CIO Review

CIO Review constantly endeavors to identify "The Best" in a variety of areas important to tech business. Through nominations and consultations with industry leaders, our editors choose the best in different domains. Top 20 Data Analytics Providers is a listing of 20 Most Promising Data Analytics companies in the U.S.: http://www.cioreview.com/magazine/20-Most-Promising-Data-Analytics-Companies-XZJX325814981.html

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