SOURCE: MDValuate

MDValuate

December 06, 2016 05:30 ET

MDValuate Report Examines Top Reasons Physicians Lose Patients Due to Negative Online Reviews

Industry Leader Takes Deep Dive into What Unhappy Patients Are Saying, How to Improve

CENTENNIAL, CO--(Marketwired - December 06, 2016) - MDValuate, an industry leader in physician brand and performance management solutions, today announced it published a report examining common characteristics of nearly 300 negative patient reviews compiled over a year-long period. "Why You Lose Patients: Common Negative Patient Comments & Reviews" is available for free download at http://www.mdvaluate.com/why-you-lose-patients-common-negative-patient-reviews.

Physicians can win or lose patients based on their online ratings. A deep dive into negative ratings that are left for a doctor can provide insight into the behaviors and operating practices that are driving unfavorable patient opinions and cause a newly referred patient to choose a different physician. MDValuate looked at 5,293 patient comments made between May 2015 and May 2016, identified 297 negative reviews, and analyzed what the negative reviews had in common. Among the report's featured content:

  • The most common causes of negative patient comments
  • How to surface negative patient sentiment of physicians at your practice, and the keywords to look out for
  • Five simple ways that you can improve your physicians' reviews today

"The majority of referred patients rely on reviews of physicians on public websites to help select or deselect a physician. Online ratings are a critical component to a physician's brand, which also reflects on their practice or hospital," said Tod Baker, MDValuate's CEO and Co-Founder. "The data contained in our report help to explain the most common reasons for negative patient sentiment published to public websites, and make recommendations about ways to improve the patient experience. Physicians and their teams can use the information in this report to develop strategies that can improve ratings and strengthen their practices."

For additional information about this report or MDValuate's innovative solutions, visit the company's website at http://www.mdvaluate.com.

About MDValuate
MDValuate helps healthcare provider organizations drive new revenue through improved physician brand and performance. The company's unique technology and experienced leadership team helps independent practices, hospitals, and health systems increase referrals, improve online ratings, and drive physician performance across value-based care measures.

The MDValuate platform distills complex public and private data down to a single index-based score at the physician level -- and makes it all easily accessible through a user-friendly application for desktops and mobile devices. For more information about MDValuate's solutions, visit http://www.mdvaluate.com.

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