SOURCE: Aspect


October 19, 2010 08:13 ET

MedcoEnergi Selects Aspect to Deploy Microsoft Unified Communications Solution to Streamline Costs and Enhance Productivity

Leading Private National Oil and Gas Company in Indonesia to Leverage Microsoft Lync to Enhance Communications

SINGAPORE--(Marketwire - October 19, 2010) -  Aspect, a global provider of unified communications and collaboration services and software, today announced its customer MedcoEnergi, a leading global energy company headquartered in Indonesia, has deployed a company-wide unified communications solution architected and implemented by Aspect Professional Services. The deployment, leveraging the Microsoft Lync Server 2010 platform, delivers instant messaging, telephony, conferencing, voice mail, and presence capabilities to more than 3,700 MedcoEnergi employees in offices across Indonesia.

To ensure that MedcoEnergi is able to maximize the benefits of its unified communications deployment, Aspect helped the company define how unified communications capabilities fit into its existing environment, develop the architecture topology, and design a voice and data network architecture to support business and technical strategies and requirements. In addition, Aspect helped install, configure test, and deploy the solution.

The solution provides synchronous communications capabilities and presence management with enhanced support and service capabilities, and consolidates the communications needs of multiple offices in one centralized location, reducing travel, telecommunications, and IT operating costs. The UC platform also allows better collaboration and communication among employees driving greater productivity, efficiency, and overall employee satisfaction.

"With a large and geographically dispersed workforce, MedcoEnergi required a scalable, easy to use solution that would empower our employees with a full range of communications and presence capabilities to maximize productivity and improve employee collaboration -- all the while reducing telephony and infrastructure costs. Implementing this solution is a crucial first step for us to embark on integrating UC into our communications infrastructure," said M. Ageng Wiryawan, Business Relation Manager of Information Services, PT Medco E&P Indonesia.

"In today's economic environment, cost-cutting is essential for many companies, but cannot come at the expense of reducing employee productivity or hindering communication. Customers like MedcoEnergi are taking advantage of Aspect's extensive Microsoft expertise to help them break down communications silos and redefine the way employees interact within and outside the company to improve collaboration, employee engagement and the bottom-line," said Lui Sim Hua, Senior Vice President, Asia Pacific & Middle East for Aspect Software.

"We are excited to work closely with Aspect to enable MedcoEnergi to fully leverage the communication and collaboration capabilities of Microsoft Lync to connect people in new ways and drive tangible business outcomes. This clearly demonstrates the value of Microsoft's software-based UC solution, coupled with Aspect's expertise in delivering the capabilities to bring this vision to life for customers," said Alexander Oddoz-Mazet, director of business productivity solutions at Microsoft Asia Pacific.

About Aspect
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications. For more information, visit

Follow Aspect on Twitter at

Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

Contact Information

  • Contact:
    Steven Tan
    +65 6590 0697
    Email Contact

    Gwen Ng
    Edelman for Aspect
    +65 6347 2305
    Email Contact