May 24, 2006 11:03 ET

MEDHOST Introduces TeamView to Enhance Customer Support

TeamView Incorporates Highly Developed Incident Tracking and Change Management Solutions to Further Enhance Customer Service

ADDISON, TX -- (MARKET WIRE) -- May 24, 2006 -- MEDHOST, the leading provider of Emergency Department Information Systems (EDIS), today announced its implementation of TeamView, an enterprise communication application designed to enhance Customer support through improved item tracking and communication. MEDHOST's dedication to Customer satisfaction has led to a "#1 Best in KLAS" ranking among Emergency Department Vendors in 2004 and 2005, and with TeamView, MEDHOST can provide an even higher level of Customer service.

The first phase of the TeamView implementation focuses on core support of operations management, and Customers will immediately see changes, including a new tracking-number system for all submissions and recurring activity and monthly status reports. Internally, TeamView will provide MEDHOST staff with alerts and notifications configured to ensure appropriate escalation of issues. In addition, TeamView will allow MEDHOST to develop detailed Customer profiles and record historical information, resulting in advanced trend performance and analysis to better serve its Customers. To further increase levels of Customer service, MEDHOST plans extensive development of the application in later phases so that it will include additional tools such as Customer submissions via e-mail.

"At MEDHOST, our first priority is maintaining a superior level of Customer service, and with TeamView, our Customers will receive added value with improved processes, both internally and externally," said Craig Herrod, CEO of MEDHOST. "With TeamView in place, our Customers will immediately see valuable changes to the way their requests are managed, such as an innovative tracking-number system for every submission, recurring activity and detailed monthly status reports. Because our Customer relationships are of the utmost importance, we continuously challenge ourselves to come up with new and innovative ways to better serve them."

As part of a continual integrated Customer service improvement process, MEDHOST worked with SERENA Software, Inc., the largest company solely focused on managing change throughout the application lifecycle, to provide an inclusive Customer support application. MEDHOST's TeamView is a customized version of Serena's TeamTrack, a Web-architected, secure and highly configurable process and issue management solution.

MEDHOST's easy-to-use EDIS helps clinicians quickly and accurately enter data, creating efficient EDs that result in shorter wait times, increased patient safety and better financial performance. MEDHOST is the leading EDIS provider, which serves facilities such as Memorial Hermann Healthcare System in Houston, the Lifespan Health System of Rhode Island, and the Baylor Healthcare System in Texas. MEDHOST is the preferred EDIS provider of VHA Inc., a national cooperative of leading not-for-profit health care organizations.

About MEDHOST, Inc.

MEDHOST is a software solutions company that provides highly visual, easy-to-use process management technology for the healthcare industry. The MEDHOST product suite has been adopted by leading institutions throughout the United States and has proven to dramatically improve emergency department processes and increase Customer satisfaction. MEDHOST was named "#1 Best in KLAS" for Emergency Department Vendors in 2004 and 2005, as detailed in the "Top 20 Year End Best in KLAS" report (published Dec. 15, 2004 and 2005), which measures performance based on Customer evaluations of vendor performance. Products include real-time patient tracking, clinical documentation, order entry and comprehensive reporting. MEDHOST is headquartered in Addison, Texas.

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Contact Information

  • Contact:
    Christina Teagarden
    Jetstream Public Relations, Inc.
    972.788.9456, ext. 302
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