SOURCE: HardMetrics

HardMetrics

June 23, 2009 09:00 ET

Media Advisory: HardMetrics and AAA Auto Club South Host On-Demand Webinar

AAA South's New Performance Management and Analytics Solution Delivers Increased Revenue, Reduced Operational Costs and Automated Agent Incentive Programs

DOYLESTOWN, PA--(Marketwire - June 23, 2009) -   HardMetrics (www.hardmetrics.com), providers of on-demand and enterprise versions of analytics solutions for call center driven businesses, today announced its on-demand webinar: Business Units and Business Intelligence - The Changing Game at AAA Auto Club South.  The event takes place on June 25, 2009, at 2:00 p.m. EDT and will be co-hosted by Rob Winner and Joe Przybylowski of HardMetrics, and features Ms. Pam Fox, chief analytics expert from AAA Auto Club South.  Attendees will gain insight into how AAA South has surpassed their goals of improving both corporate performance and agent optimization with the business intelligence and Performance Management power of Call Center Performance Manager (CCPM).  Register today: http://www.hardmetrics.com/events.html.    

WHAT: On-Demand Webinar
Featuring AAA Auto Club South discussing their use of a powerful new generation of analytics that have enabled them to decrease operational costs, increase call center and business productivity and drive revenue growth.
   
WHEN: June 25, 2009
  2:00 p.m. EDT
   
WHO: Rob Winner, President, HardMetrics
Joe Przybylowski, Vice President, HardMetrics
Ms. Pam Fox, Chief Analytics Expert from AAA Auto Club South
   
CONTACT: Joline Biancavilla (for HardMetrics)
BridgeView Marketing
603-978-4491
joline@bridgeviewmarketing.com
   
REGISTRATION:   Space is limited - register online: http://www.hardmetrics.com/events.html.

To learn more about on-demand analytics for call center-driven businesses, please view one of our compelling case studies: Contact Center Services Leader Transforms Business Performance Management at http://www.hardmetrics.com/dload/hmpp_call_center.pdf.

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