October 08, 2009 11:17 ET

Media Advisory: HardMetrics, Telerx and Top Industry Analyst Host Best Practices Performance Management Analytics Webcast

PHILADELPHIA, PA--(Marketwire - October 8, 2009) -  HardMetrics, innovators of on-demand and enterprise versions of analysis solutions for sales, service and operations optimization, and Telerx, the industry's 15th largest US-based inbound customer care outsourcer, today announced its Webcast: Telerx Dials up Better Performance Management with On-Demand Analytics. The event takes place on October 22, 2009, at 2:00 p.m. EDT and will feature special guest, analyst Donna Fluss, founder and president of DMG Consulting. 

The educational Webcast will highlight best practices for deploying operational analytics and business intelligence solutions for business users. Attendees will learn how Telerx is using operational analytics and performance metrics to gain a competitive advantage in the customer care outsourcing market. Ms. Diana Helfinstine, SVP of Operations at Telerx, will discuss how Telerx overcame challenges during the selection and implementation processes and how the company has directly benefited from the deployment of HardMetrics Performance Manager. Ms. Fluss, widely regarded for her background in and knowledge of analytics and performance management, will share her insights regarding ongoing industry changes that are making the proactive implementation of performance management applications a must.

WHAT:   HardMetrics' on-demand Webcast featuring Telerx and industry analyst, Donna Fluss, DMG Consulting, discussing the need and direct benefits of deploying performance management analytics to drive operational improvements and revenue growth.   
     
WHEN:   October 22, 2009 at 2:00 p.m. EDT
     
WHO:   - Rob Winner, President, HardMetrics
    - Diana Helfinstine, Sr. Vice President of Operations, Telerx
    - Donna Fluss, President and Owner, DMG Consulting
     
CONTACT:   Joline Biancavilla (Media Relations for HardMetrics)
    BridgeView Marketing
    603-978-4491
    joline@bridgeviewmarketing.com
     
REGISTRATION:   Register online:
    http://www.hardmetrics.com/events.html

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