Ombudsman Ontario

Ombudsman Ontario

May 15, 2015 10:56 ET

Media Advisory: Ombudsman to Release Report on Hydro One Billing Practices and Customer Service, May 25

TORONTO, ONTARIO--(Marketwired - May 15, 2015) - Ontario Ombudsman André Marin will release a report on his latest investigation on Monday, May 25 - at a news conference at 10 a.m. in the Queen's Park Media Studio.

The Ombudsman will deliver findings and recommendations on his investigation into the transparency of Hydro One's billing practices and the timeliness and effectiveness of its process for responding to customer concerns. More information on this investigation can be found here: https://ombudsman.on.ca/Investigations/SORT-Investigations/In- Progress/Hydro-One.aspx

Copies of the Ombudsman's report will be available to journalists in advance - under embargo until the news conference - from 9:00 a.m. to 9:45 a.m. in Committee Room 2. Journalists who are not members of the Queen's Park Press Gallery are asked to report to Room 387A of the Legislative Building for passes, or call Gerald Christopher at 416- 325-7922.

The news conference will be streamed live and can be watched online at the Ombudsman's website, ww.ombudsman.on.ca, where the full report and media materials will also be posted at 10 a.m. As well, live updates will be posted at the Ombudsman's Twitter account - www.twitter.com/Ont_Ombudsman. Video of the news conference will be available immediately on the Ombudsman's website, and later on his YouTube channel, www.youtube.com/ontarioombudsman.

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