SOURCE: Conversive, Inc.

Conversive, Inc.

December 06, 2010 08:00 ET

Media Alert: Conversive to Demonstrate Integrated Chat Support Solution for Salesforce.com Enterprise Customers

SAN FRANCISCO, CA--(Marketwire - December 6, 2010) - Dreamforce 2010 - Conversive®, the leading provider of integrated live and automated Web chat, will demonstrate its enterprise-class online customer service and sales solution, Conversive Live Automation™, during the Dreamforce 2010 Conference. The demonstration will focus on the value that Conversive's integrated Salesforce solution brings to large enterprise companies that service and sell to their customers online. Attendees also will have a chance to win an iPad*.

WHAT:
Unlike automated chat and online self-service tools, Conversive Live Automation offers organizations a turn-key customer engagement system that optimizes online chat processes for customers and service agents alike. Attendees will see how Conversive Live Automation integrates with Salesforce (see Conversive's AppExchange listing) to perform high-value tasks for customer sales and support, including:

  • Looking up existing Contacts or Accounts for visitors automatically
  • Looking up or creating Leads for visitors automatically
  • Opening and closing Cases for service issues automatically

WHEN/WHERE:
Conversive's kiosk #19 at the Dreamforce 2010 Conference, from Dec. 6 - 9, 2010 at the Moscone Convention Center in San Francisco. Exhibiting hours are from 8:30am-5:30pm.

WHY:
Conversive Live Automation provides a superior and seamless customer experience by transitioning continuously and adaptively between automated answers and live conversation, so that agents can focus on more complex questions. Conversive Live Automation further empowers agents with a predictive, powerful workflow of accurate information that is continually enhanced by automation, search, and a variety of knowledge sources. Unlike ordinary chat solutions, the Conversive solution is faster and more responsive, which creates a better customer experience and saves companies money.

Among the benefits Conversive Live Automation provides are:

  • Better answers, faster, using natural language
  • More productive agents who are happier in their work
  • Delighted customers who buy more from you
  • Higher conversion rates and more up-sell opportunities
  • Agility to add new programs and information quickly and easily

* Attendees who come by the Conversive kiosk for a demo will have the opportunity to win an iPad. The winner will be selected at random during the conference from among those who register.

About Conversive
Conversive®, Inc. provides market-leading automated conversation technology that makes information easily accessible, using the most natural process -- one-on-one interaction and engagement. Anything else is just chat. Conversive provides a superior customer experience by transitioning seamlessly and adaptively between automated and live conversation, right-channeling users to the knowledge, people and processes that they need. Customers are better served and businesses save money.

Conversive solutions have been deployed at companies such as IBM, Virgin Digital Help, Total Gym, Qantas Airways and more. Its headquarters are located in Agoura Hills, near Los Angeles. For more information about Conversive, Inc., please visit www.conversive.com or call +1-818-480-6880.

Conversive and Conversive Live Automation are registered trademarks of Conversive, Inc. Other marks belong to their respective owners.

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