SOURCE: Sparkcentral, Inc.

September 14, 2016 08:00 ET

Media Alert: Sparkcentral to Host Customer Conference on Mobile and Social Customer Service and Engagement

Industry Leading Brands Will Discuss How to Drive Customer Experiences in the Age of Now

SAN FRANCISCO, CA--(Marketwired - September 14, 2016) - Sparkcentral, the leading customer engagement platform, will bring together more than 20 distinguished brands at its annual #SparkCX Conference, September 29-30 at One Kearny Club in San Francisco, California.

The two-day executive conference features keynotes from Sparkcentral CEO Davy Kestens, customer relationships and marketing thought leader Steven Van Belleghem, as well as presentations from Twitter, Western Union, Delta Air Lines, and an interactive panel discussion on delivering best-in-class service with Zappos, Uber, Dropbox, Arby's and Direct Energy.

"The future of customer service is about delivering low-effort experiences on the digital channels of your customer's choosing," said Davy Kestens, CEO of Sparkcentral. "SparkCX provides a complete view of today's customer expectations with an agenda that seeks to inform, inspire and lead brands towards the future of modern customer care."

WHAT:
SparkCX, Sparkcentral's 3rd Annual Customer Experience Conference. Follow updates at #SparkCX

WHEN:
September 29-30, 2016

WHERE:
One Kearny Club, San Francisco, CA
23 Geary St, San Francisco, CA 94108

Sponsors:

  • NetBase is the award-winning social analytics platform that global companies use to run brands, build businesses, and connect with consumers every second. Its platform processes millions of social media posts daily for actionable business insights for marketing, research, customer service, sales, PR, and product innovation.
  • Nexmo, a Vonage Company, is a global cloud communications platform leader providing innovative communication APIs and SDKs for voice, text, messaging and phone verification services. Nexmo enables applications and enterprises to communicate with their customers reliably and with ease, anywhere in the world.

About Sparkcentral
Sparkcentral is the leading mobile and social customer engagement platform. Customer-obsessed companies use Sparkcentral to manage and resolve customer service interactions over social and mobile channels in a simple, streamlined and fun way. With the fastest customer routing and prioritization technology in the business and innovative workflow optimization and reporting tools, Sparkcentral helps global brands like T-Mobile, Delta Air Lines, Uber, Nordstrom, JetBlue and Zappos deliver effortless customer service experiences and drive brand loyalty. A recent CODiE Award winner for Best Customer Service Solution, Sparkcentral is headquartered in San Francisco, CA and has its EMEA headquarters in Hasselt, Belgium.

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