SOURCE: Panviva


December 10, 2014 08:00 ET

Medicare Advantage Education Partnership Formed Between Health Plan Alliance and Panviva

Program Helps Health Insurers Capitalize on Medicare Advantage Opportunity

BURLINGTON, MA--(Marketwired - Dec 10, 2014) - Panviva, provider of business process guidance software used by health insurance companies nationwide to manage member services, has partnered with the Health Plan Alliance as an educational sponsor of the Medicare Advantage Collaborative. The Medicare Advantage Collaborative supports member plans that are launching new Medicare Advantage (MA) plans, expanding an existing MA market, or beginning a joint venture in a new market. Resources include an online knowledge center, expert advice, educational online and in-person events, and peer networking.

"Significant regulatory, financial and competitive challenges face Medicare Advantage Organizations. But amid these pressures is expansion opportunity for health insurers that are prepared," said Dennis Bolin, Membership Engagement/Chief Marketing Officer at the Alliance. "We are pleased that Panviva is lending support and industry expertise to the Medicare Advantage Collaborative." Thirty-six Health Plan Alliance members participate in the Medicare Advantage Collaborative, including Adventist Health Plan, Geisinger Health Plan, and Rocky Mountain Health Plans.

Health payers across the United States use SupportPoint Cloud for member acquisition, enrollment, benefits inquiries, claims and related customer service operations. Panviva customers include multiple Blue Cross Blue Shield organizations and award-winning health insurers, Health Alliance Medical Plans and AvMed Health Plans, and integrated healthcare delivery system, Health First Health Plans.

"Medicare Advantage, the Affordable Care Act and managed care include provisions that link member satisfaction to reimbursement. The Medicare Star Rating System, National Committee for Quality Assurance (NCQA) rankings and report cards, and other metrics have a revenue impact on payers and providers," said Stephen Pappas, Senior Vice President, Panviva. "Consumers gravitate to health plans with better ratings. The Medicare Advantage Collaborative is committed to providing Health Plan Alliance members with information about processes and technologies that enhance business performance, including member acquisition and retention, and wellness program management; areas in which Panviva has proven expertise."

About Health Plan Alliance
Health Plan Alliance is an industry association of health plans, hospitals and physicians working together to improve operational and financial performance, medical management and market position. Members of the Health Plan Alliance achieve these goals by leveraging a broader knowledge base, disseminating specific performance improvement methods and participating in a collective purchasing program.

About Panviva
Innovative customers in banking, business process outsourcing, healthcare, insurance, manufacturing, public sector, telecommunications, utilities and other information intensive industries use SupportPoint Cloud business process guidance software to optimize business performance. There are more than 190,000 SupportPoint Cloud users in 40 countries.

Panviva is headquartered in Melbourne, Australia. North American Regional Headquarters are in Burlington, Mass., United States of America. EMEA Regional Headquarters are in Leeds, England, United Kingdom. Visit to learn more. Follow us on Twitter @Panviva and on LinkedIn.

Contact Information

  • Contacts:
    Stephen Pappas
    Senior Vice President
    Panviva, Inc.
    Email Contact

    Chas Kielt
    Corporate Communications
    On Demand Marketing and Influencer Relations
    Email Contact