SOURCE: MeetingZone

MeetingZone

May 20, 2010 08:00 ET

MeetingZone Chosen as Best Customer Experience Improvement Finalist for Billing & OSS World Excellence Awards

THAME, UK--(Marketwire - May 20, 2010) -  MeetingZone, one of the largest independent conferencing and collaboration service providers, today announced that its recently launched collaboration portal, which takes ease-of-use and self-service functionality to new marketplace levels, has been selected as a finalist in the Billing & OSS World Excellence Awards 2010 in the category of Best Customer Experience Improvement.

"We spent the last year carefully looking at the audio and web conferencing and collaboration requirements of our existing and potential customers and analyzing the perfect user journey around MeetingZone's website, which enables them to locate and operate all of our key functions in a simple elegant way," explained Tim Duffy, CEO of MeetingZone.

"We have integrated all of that extensive research with our own collaboration expertise to design and build an industry leading intuitive conferencing portal that makes it easier than ever before for everyone to collaborate online," continued Duffy. "Our users are now able to quickly plan, activate, monitor, manage and control collaboration sessions themselves with a few simple mouse clicks."

MeetingZone's new collaboration portal is powered by MetraNet, an enterprise-class dynamic billing, charging, settlement and customer care solution from MetraTech. MetraNet's unique Dynamic Business Modeling capabilities automate business processes and models that address rapidly changing, complex or radical business strategies across an unlimited number of services. MetraNet was key in enabling MeetingZone to reset the highest industry standards for ease-of-use and self-service functionality in the conferencing and collaboration market.

MeetingZone first raised standards within the collaboration marketplace when the company launched in 2002 with the introduction of its cost effective innovative services, revolutionary billing system, built on the MetraNet platform, and its unfaltering focus on customer service.

"We wanted to again raise the bar in the collaboration marketplace by delivering a conferencing portal that delivered instant account access to our customers, enabling them to quickly set up or join an integrated conferencing and collaboration session and view real time billing data and usage reports," added Tim Duffy, CEO, Meeting Zone. "Additionally, they can add users, change conference preferences, manage their conference recordings, schedule one-off conferences and manage multiple accounts and account hierarchies, all on a self-care or assisted basis."

MeetingZone has achieved eight years of record breaking growth and this success can be attributed to the company's integrity and the honest way in which it does business. This has always been reflected in the openness and transparency of MeetingZone's unique billing system which allows full online account visibility. Its customers see exactly the same billing information as the company does. There are absolutely no surprises when an electronic bill is issued and MeetingZone now offers online payment options.

"We are pleased that the combined efforts of MeetingZone and MetraTech have been recognized by Billing & O/SS World and this prestigious panel of award judges," said Scott Swartz, CEO of MetraTech. "MeetingZone has always understood the critical connection between superior customer care and an accurate and understandable bill. We have worked with MeetingZone from the company's inception and are thrilled to be part of this latest accomplishment."

The Billing & OSS World Excellence Awards 2010 are being judged by an independent panel that includes Ari Banerjee, senior consultant for telecommunications research company Heavy Reading; Susan McNeice, global director for communications infrastructure and OSS/BSS software at Stratecast, a division of Frost & Sullivan; Elisabeth Rainge, program director of network and telecom software research for IDC; and members of the Billing & OSS World editorial team.

The Billing & OSS World Excellence Awards 2010 will be presented at a ceremony on Wednesday, June 9, at the Billing & OSS World 2010 Conference & Expo in Washington, D.C. Award winners and runners-up will be featured in an upcoming issue of Billing & OSS World magazine and on the companion Web site, www.billingworld.com. Nominations were open to participating exhibitors, sponsors, speakers and attendees of the Billing & OSS World 2010 Conference & Expo, June 9-11, in Washington, D.C. For more information on the Billing & OSS World Excellence Awards 2010, visit www.billingworld.com/excellenceawards.

Billing & OSS World Magazine
Since 1995, Billing & OSS World magazine has been the primary source for coverage and analysis of the telecommunications billing and operations support services -- from service creation, provisioning and customer management to fraud management, billing, revenue assurance and more. Published six times a year, Billing & OSS World provides in-depth analysis for executives and billing professionals at communications service provider organizations worldwide.

Billing & OSS World Conference & Expo
Celebrating its 18th year in 2010, the Billing & OSS World Conference & Expo is the premier conference and exposition focusing on the business and operations support systems requirements for next-generation communications networks. Billing & OSS World 2010 will be held June 9-11, at the Gaylord National Resort & Convention Center in Washington, D.C. For more information, go to www.billingworldexpo.com/2010.

About MeetingZone
MeetingZone is one of the largest independent conferencing and collaboration service providers and offers customers a high performance, low-cost personalised audio and web conferencing service. With operations in Europe and North America, MeetingZone's HQ is located at Thame, Oxford. The company was formed in 2002 by Steve Gandy and Tim Duffy, who collectively have over 30 years experience in the technology and telecoms sector. MeetingZone's customers include many of the FTSE 500 companies in the financial, retail, IT, pharmaceutical and legal sectors. MeetingZone appeared (Sept 2009) in the Sunday Times Microsoft Tech Track 100 list of the fastest growing technology companies in the private sector and was listed in the Deloitte Technology Fast 500 EMEA 2009 (Nov 09) fastest growing technology companies. For more information please visit: www.meetingzone.com.

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