February 07, 2007 08:00 ET

MemorialCare Selects NTRsupport for Its Remote Support Software

Southern California Provider of Regional Healthcare Services Benefits From Strong Security and Rich Audit Trail Features

DALLAS, TX -- (MARKET WIRE) -- February 7, 2007 -- NTRglobal, a leading provider of highly secure remote support and access solutions, today announced that MemorialCare has chosen NTRglobal's on-demand remote support software, NTRsupport, to better serve its teams of physicians and other healthcare service providers.

MemorialCare's 10,000 employees serve patients at six not-for-profit, community-based medical centers in Los Angeles County and Orange County, California. The organization is renowned for its expertise in using leading-edge technology for the benefit of patients, and was included on the 2005 Most Wired Hospitals list.

MemorialCare is required by regulatory guidelines to host its IT support portal in-house and to ensure that any IT solution it selects is compliant with the Health Insurance Portability and Accountability Act (HIPAA). NTRsupport met MemorialCare's stringent needs for compliance and security, and it has helped the IT staff improve its response time.

MemorialCare's IT support team uses NTRsupport to help physicians, clinicians and other healthcare professionals install and use software applications and navigate through general computer and technical issues. The IT staff supports both Windows and Mac users, many of whom spend all or part of their workday away from a MemorialCare office.

"We have immediately seen an improvement in our first-tier response rate at the service desk," said Terolyn Phinsee, project manager, information services, Memorial Health Services. "With such a solid remote secure solution, we're now saving 45 minutes to an hour per request, which means our staff can be more productive working on its next work order."

MemorialCare had piloted other remote support solutions in the past but had not found any that adhered to its strict security and audit tracking guidelines.

NTRsupport is one of the fastest, easiest and most secure on-demand remote support solutions on the market. The software allows support professionals to create an immediate and secure connection between the support agent's computer and a user's PC or Mac, so the support staff can actually see what's on the user's screen in real time. This approach to providing IT support saves time and travel, and improves the customer service experience by delivering instant, personalized help. More than 7,500 companies around the world are already benefiting from NTRsupport.

"NTRsupport is both HIPAA-compliant and secure from end to end," said Andre Angel, CEO and president of NTRglobal North America. "Speed, security and ease of integration into any application are key customer requirements, and our leading 256-bit AES end-to-end encryption makes NTRsupport a very logical and secure choice for healthcare providers such as MemorialCare."

NTRsupport is immediately available for a 15-day evaluation free of charge at

About MemorialCare

An innovative concept in healthcare delivery, Southern California's MemorialCare was created by physicians and other healthcare professionals who study the best practices in medicine and work to implement them at all MemorialCare Medical Centers. The results are outcomes that frequently exceed state and national averages.

MemorialCare has gained widespread recognition for its unique approach to healthcare. The organization has been identified as one of the top integrated systems in America (Verispan Top 100), a leading hospital organization for technology (Most Wired Hospitals) and one of the best governed hospital systems in the U.S. (The Governance Institute).

The MemorialCare health system includes: Anaheim Memorial Medical Center; Long Beach Memorial Medical Center (including Memorial Women's, Memorial Rehabilitation Hospital, Memorial Heart Institute and The Todd Cancer Institute); Miller Children's Hospital in Long Beach; Orange Coast Memorial Medical Center in Fountain Valley; and Saddleback Memorial Medical Center in Laguna Hills and San Clemente. MemorialCare physicians have also joined together to form the MemorialCare Physician Society, an organization dedicated to the pursuit of evidence-based, best-practice medicine. For more information, please visit

About NTRglobal

NTRglobal is a leading global software company that empowers users with easy-to-use, complete, and secure remote control and support solutions. The company's software, available in on-demand and licensed models, helps businesses of all sizes better communicate and collaborate despite physical boundaries. Founded in 2000, NTRglobal has more than 7,500 customers worldwide and serves users in the automotive, consumer electronics, financial services, healthcare, manufacturing, retail, and technology industries. NTRglobal North America, headquartered in Dallas, can be reached via email at, or by phone at 1-866 459-2543. For more information please visit

Contact Information


    Julia Sinykin
    The Hoffman Agency for NTRglobal
    Tel: (303) 327-5491
    E-mail: Email Contact