SOURCE: MessageOne

February 28, 2006 11:11 ET

MessageOne Expands Communications Capabilities in New Version of Its Emergency Notification and Escalation Solution

Enterprise-Class Emergency Communications AlertFind Platform Offers New Hotline Service to Maximize Business Use

AUSTIN, TX -- (MARKET WIRE) -- February 28, 2006 -- Meeting the unique needs of enterprises to communicate quickly during an emergency, MessageOne today announced that its AlertFind emergency notification and escalation service (www.messageone.com/crisis-communications/) is the first to offer telephone Hotline services and incident management capabilities. In addition to its time-critical crisis communications service, MessageOne now enables organizations to extend their investment in AlertFind with its new specialized telephone Hotline capabilities for large numbers of callers to access timely information.

In an emergency or disaster, AlertFind allows companies to reach out to thousands of employees, customers and other constituencies to deliver important messages instantly. AlertFind automatically send outs thousands of emergency alerts to designated individuals using each person's preferred method of communication (e.g cell phone, email, home phone, etc.). With enterprise data security & access control, AlertFind enables organizations to create teams of users around business units, departments, crisis response teams, geographies, roles and to control which data and functionality each user can access.

MessageOne AlertFind now includes more than 25 new features, including:

--  Hotline: AlertFind's new Hotline feature enables companies to create a
    dynamic information line for employees and customers to dial into to
    retrieve information relevant to them.  In the past, organizations had to
    buy a separate service to have both Hotline capabilities and emergency
    notification.
    
    The Hotline service has many uses and can be set up to deliver broad,
    general information for an organization or it can be used to set up
    specialized paths to information for different groups.   For example,
    for a company impacted by a natural disaster, such as Hurricane
    Katrina, that knocked out their telephone PBX system, AlertFind can
    serve as a back up for the overall corporate phone system.  Callers can
    be rerouted to the AlertFind system during an emergency, with options
    such as press 1, if you are an employee; press 2 if you are a client;
    press 3 if you need general information on the firm.
    
    Another example, for companies with multiple campuses, an employee from
    the Colorado campus can call the Hotline number, press "1" for Colorado
    and get specific information for that facility.
    
--  Incident Management: Enhancing the core solution, AlertFind is the
    only emergency notification and escalation service that now offers full
    incident management, to allow groupings of notifications that relate to a
    specific situation.  During a particular crisis, administrators may send
    dozens of messages to provide updates, collect information and to deliver
    personalized information to different groups.  Now AlertFind allows
    companies to group and manage these multiple messages under a single
    incident.  This greatly facilitates reporting, data collection, and to
    create templates that provide for end-to-end management of complex
    incidents.
    
--  Flexible Service Level Agreements (SLA):  AlertFind has the most
    flexible Service Level Agreement in the industry with shared, dedicated or
    guaranteed lines. With this flexible service level offering, MessageOne
    allows customers to choose the options that best fit their IT and business
    needs delivering the most economical service that doesn't compromise on
    SLA's. Importantly, AlertFind enables customers to select a mix of
    dedicated and shared SLAs for different people in the organization.
    
MessageOne operates data centers worldwide to support the needs of its global customers. AlertFind is the only emergency notification service hosted in IBM and SunGuard top-tier disaster recovery data centers worldwide, to ensure organizations receive the highest level of reliability.

"With these new capabilities, AlertFind now provides even more communications options for enterprises," said MessageOne's CEO Satin Mirchandani. "In response to customer input, we have made AlertFind more valuable for the enterprise to enable businesses to get the most out of their investment."

Price and Availability

AlertFind is available immediately from MessageOne (www.messageone.com), with enterprise pricing starting at $15,000 per year, depending on the configuration.

About MessageOne

MessageOne (www.messageone.com), headquartered in Austin, Texas, is the fastest growing business continuity company. In addition to AlertFind, MessageOne's suite of products includes EMS™ Email Continuity, a highly scalable, extremely affordable standby email solution and OneSwitch™, the only solution to provide automated one button failover service for Windows applications.

Contact Information

  • For more media information, contact:

    Lisa Hendrickson
    Public Relations
    516-767-8390
    Email Contact

    Mike Rosenfelt
    Exec. VP
    512-652-4500
    Email Contact