SOURCE: Microlog Corporation

October 17, 2008 08:00 ET

Microlog Wins Contract From Aberdeen Proving Ground for Service First® Upgrade

GERMANTOWN, MD--(Marketwire - October 17, 2008) - Microlog Corporation (PINKSHEETS: MLOG), a Germantown, Maryland based technology leader in Integrated Voice Response (IVR) and Computer Telephony Integration (CTI) solutions for the Government, Healthcare and lotteries has been awarded a contract from the Aberdeen Proving Ground (APG) to upgrade their patient appointment system at Kirk U.S. Army Health Clinic. Based in Maryland, APG is home to 66 tenants and a host of satellite activities.

The contract calls for a system upgrade and expansion of capabilities. Included in the award are upgrades to the core system, including software and hardware upgrades. The newest version of Microlog's PAS comes with additional tools for agents and administrators, as well as, increased reporting capabilities. Enhanced redundancies and a disaster recovery solution round out the new system. The new system design is compliant with recently adopted standards from MEDCOM. APG is a long term customer of Microlog's and along with their PAS and Disaster Recovery solutions uses Microlog's TeleReminder™, a multimedia outbound follow-up, reminder and messaging service.

Among the major tenants of APG are the U.S. Research, Development and Engineering (RDECOM) , U.S. Army Ordnance Center and Schools, U.S. Army Developmental Test Command, U.S. Army Aberdeen Test Center, U.S. Army Center for Health Promotion and Preventive Medicine, Northeast Region Civilian Personnel Operations Center, U.S. Army Medical Research Institute of Chemical Defense, U.S. Army Chemical Materials Agency and major elements of the Army Research Laboratory.

About Microlog

Microlog Corporation designs, implements and services patented software applications that enhance the productivity of the customer contact center experience, as well as providing consultation on a variety of system integration options. The company's services encompass the migration of e-commerce into the traditional call center environment by Web enablement. Microlog's award winning products support this Web enablement, as well as supporting all inbound and outbound media, telephone, e-mail, fax, and Web for contact centers.

Contact Information

  • For further information about Microlog's products and solutions,
    please contact:
    Janet Turner
    VP of Sales and Marketing
    301.540.5514
    email: Email Contact