Department of National Defence

Department of National Defence

October 07, 2013 13:20 ET

Military Family Services Announces Expanded Family Information Line

OTTAWA, ONTARIO--(Marketwired - Oct. 7, 2013) - In celebration of National Family Week, the Canadian Armed Forces (CAF) is proud to announce it has expanded its Family Information Line service to 24 hours a day, seven days a week, to better serve all military families.

As the health and well-being of military personnel and families is a top priority for the Department of National Defence and the CAF, the expansion of the Family Information Line is more important than ever.

"The work that the Family Information Line does is absolutely essential to ensuring families have the support they need when they need it," said Commodore Mark Watson, Director General of Canadian Forces Morale and Welfare Services. "The information line also helps us take the pulse of our military families so that we better understand their needs."

Managed by Military Family Services, a division of the Canadian Forces Morale and Welfare Services, the Family Information Line has deep roots supporting military families, building on the original Mission Information Line set up in 1992. The Family Information Line offers information, support and referral services to all CAF families, regardless of whether a family's loved one is deployed or not. The Family Information Line offers confidential, supportive counselling and information services accessible by phone or e-mail in both official languages.

Some of the trained counsellors on staff at the Family Information Line are military spouses themselves, or come from military families, and understand the unique circumstances that military families may face. In turn, they are able to bring that awareness and experience to the rest of the Family Information Team.

Military families can access a host of services and programs offered by the CAF in the manner that best suits their circumstances. Access points include Military Family Resource Centres, located on bases and wings for in-person service, the Family Information Line, and the Family Force website, which is a resource for and about Canadian military families.

The Canadian Forces Morale and Welfare Services Group delivers a wide range of public morale and welfare programs, services, and activities to eligible members and their families. In partnership with bases, wings and units, the group ensures that CAF Regular and Reserve Force members, former CAF members, military families, Department of National Defence employees and Non-Public Fund employees enjoy the benefits of morale and welfare programs, services, and activities.

For additional information, please visit the Canadian Forces Morale and Welfare Services or the Family Information Line website. The Family Information Line is available 24/7 at 1-800-866-4546. For additional information about National Family Week in Canada, please visit the National Family Week website.

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