SOURCE: Workscape


January 13, 2010 11:00 ET

Millions "Benefit" From Workscape During Annual Benefits Enrollment Season

Outsourced Benefits Administration Solution, Services Reduce Employers' Costs

MARLBOROUGH, MA--(Marketwire - January 13, 2010) - Workscape, Inc., a leading provider of integrated HR solutions and services, today announced details of how Workscape's Outsourced Benefits Administration (OBA) solution and services helped its numerous clients during the 2010 benefits enrollment season. In addition to its talent management solutions, Workscape offers Web-based self-service applications for benefits eligibility and enrollment along with integrated services to produce positive outcomes for both employees and employers. Its services engage the workforce in a highly interactive benefits experience and include a full-service employee communications group and a 24/7 on-shore employee support center.

From September through November 2009 -- the 2010 annual benefits enrollment season -- hundreds of thousands of individuals from multiple Workscape clients had the opportunity to make their benefits elections online via Workscape's OBA solution. With the inclusion of spouses and dependents, Workscape administered benefits for close to two million people on behalf of clients. During the same time period, call counselors at Workscape's Boise, Idaho call center handled more than 120,000 calls from clients' employees. The vast majority of queries were resolved on the first call and callers reported an overall satisfaction rate of 97 percent.

"In just three months, Workscape administered the benefits for 614,000 employees -- approximately the population of the state of Vermont -- and our call center managed hundreds of thousands of calls. During November, our busiest month, the call counselors handled nearly 9,000 calls on behalf of just one client. But these are not just numbers to us. We have a depth and breadth of solutions, services and experience that enable us to provide services to a large client base while supporting an individual's unique benefits needs," commented Bill Bergen, CIO and Chief of Operations, Workscape.

Susan Ramirez, director of global benefits, Hitachi Data Systems, said, "This year's annual enrollment was quite successful with Workscape being a responsive partner and proactive in addressing our needs. Workscape's solution has helped to significantly reduce costs by automating our processes and has made documenting and tracking elections much easier for our team."

Also during the 2010 enrollment season, Workscape's Employee Communications Services created and delivered close to 1 million annual enrollment kits, ensuring that clients' employees and their families had all the information they needed to make appropriate and cost-effective health care choices for 2010.

Overall, Workscape's clients reported a reduction in benefits costs due to process improvements and a greater number of employees selecting cost-effective enrollment options. Additionally, increased participation in employee flexible spending accounts helped both employers and employees reduce tax liabilities.

Bergen shared, "We hear from many clients that Workscape's online decision support tools help employees to better understand the plan selection process, making them better, more informed health care consumers." He continued, "In addition, our enrollment experience helps clients achieve their cost-saving goals by driving higher participation in consumer driven health plans."

"We just completed our second annual enrollment with Workscape. The first year we saved about 15 percent of our annual benefits administration budget by leveraging Workscape's online decision-support tools to drive participation in our flexible spending accounts (FSA) and consumer driven health plan (CDHP) options during the enrollment process," commented Pete Kneedler, director, Compensation and Benefits, Acosta, Inc. "This year we again saw over 50 percent of our employees who enrolled in medical coverage select one of our CDHP options, and more choice has led to greater excitement and increased employee engagement."

For more information on Workscape's solutions and services for benefits administration, please contact Workscape by calling 888-605-9620 or visit

About Workscape

Workscape is unique in its ability and demonstrated domain expertise in addressing the talent management, benefits administration and employee communication challenges of hundreds of organizations and millions of workers across the country and across the globe. For more than a decade, Workscape has been delivering Web-based software and services that are proven to help organizations reduce healthcare costs, improve adherence to compensation budgets and ensure alignment between employee activities and corporate goals. As a result, Workscape's employee-centric approach has consistently helped organizations to achieve the highest return on their greatest workforce expenditures: healthcare benefits and employee compensation. For more information about Workscape, visit, follow or call 888-605-9620.